Week Starting 22/04/2024
Mediation in small claims
From 22 May 2024, attending a mediation session will be compulsory in small claims cases of up to £10,000 where the claim has been made on paper or through the traditional online systems.
Fees for train ticket refunds
From 1 April the maximum fee that train and ticket retailers can charge when an unused ticket is refunded is reduced from £10 to £5. This follows an Office of Rail and Road (ORR) review of refunded tickets which found notable differences between the cost of processing a refund.
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