Week Starting 11/12/2023
Surviving Winter
Our Surviving Winter campaign is now up and running and we are able to support client with Grants of up to £250. Please find the master copy of the application saved here: 
2023 2024. The application is for advisers to complete, please do not forward to clients.
The main change for us this year is where Surviving Winter applications are saved. You will need to attach the completed application to the client’s case in Casebook and then you will need to create a task and assign it to the task list: Somerset Local Assistance Scheme. Please title any Surviving winter applications tasks- SW – date – Client’s name (e.g. – SW-06/12-Joe Bloggs)
The client must also meet the following criteria: Be residents of Somerset (but not BANES or North Somerset), over 60 years old and who we believe will struggle to maintain a reasonable standard of living this winter. We will require the following supporting evidence: Photo ID (preferably), a recent utility bill detailing the clients name and address and client’s Bank details to include Account Name, Account number and Sort code.
Inventory Taking
We are taking inventory of South Somerset’s laptops, screens, etc and would like to ask if you could let us know what equipment you have been issued that you have taken home. This will include laptops, screens, desks, chairs, mice, keyboards, headsets, etc. Please email [email protected] as soon as possible, so we can get a clear understanding of what we have, that would be very much appreciated.
Langport Cares Foodbank
Saturday 16th December will be the last day to collect dry Christmas foods. Thursday 21st December will be the day for collecting fresh food for Christmas. These will not be heavy so can be collected on foot. After Thursday, the food bank will not be available until January 6th 2024.
Ofgem review into standing charges on energy bills
The review is open until 19 January 2024 and is asking for views about standing charges that are added onto electricity and gas bills and thoughts about their ideas on other ways to cover the costs of things standing charges pay for, if they were to be removed. You can read about the Ofgem review into standing charges on energy bills on the Ofgem website.
Shell Energy fined by Ofcom
Ofcom has fined Shell Energy £1.4 million for breaking consumer protection rules that require providers to proactively prompt customers before their existing contract is up, provide important information to help them shop around and remind customers who are outside of their minimum contract period that they’re free to leave or change deal.
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