Mediation in small claims
From 22 May 2024, attending a mediation session will be compulsory in small claims cases of up to £10,000 where the claim has been made on paper or through the traditional online systems.
Fees for train ticket refunds
From 1 April the maximum fee that train and ticket retailers can charge when an unused ticket is refunded is reduced from £10 to £5. This follows an Office of Rail and Road (ORR) review of refunded tickets which found notable differences between the cost of processing a refund.
Council Tax Exceptional Hardship Payment (EHP)
Anyone in Somerset that can evidence financial hardship can apply for (discretionary) Exceptional Hardship Payments (EHP) on their Council Tax bill, they do not need to be in receipt of/qualify for Council Tax Reduction to qualify for EHP.
Claim a discretionary award (somerset.gov.uk)
Housing Loss Prevention Advice Service (HLPAS)
A reminder for advisers about the HLPAS that is funded via the Legal Aid Agency (LAA) and will offer early legal advice to anyone at risk of losing their home (for both renters and homeowners). Individuals can get free legal advice, and representation at court, regardless of their financial circumstances.
To access support, individuals will need to have written evidence that someone is seeking possession of their home. This might be a notice seeking possession or a letter from a creditor. Once received, the individual should show the evidence to a HLPAS provider who will then provide legal advice on how the person might improve their situation. Help is available for problems, such as rent and mortgage arrears, disrepair and other housing conditions, welfare benefits, and debt. You can read further information on HLPAS and your local provider on GOV.UK.
Immigration – Minimum income requirement for partner applications
A reminder that new rates come into effect on 11 April, with the annual income requirement increasing from £18,600 to £29,000.
National Minimum Wage (NMW) and Salaries
With the increase to the upper rate of the NMW to £11.44 per hour and the fact that it applies to those aged 21 and over from 1 April, the Trade Union Congress (TUC) reports that “salaried workers could be paid illegally low wages as minimum wage goes up.”
The TUC is making the point that more types of employment, including salaried employment, are impacted by the increases to the NMW, placing them at risk of breaking NMW rules.
SharePoint
Risk Management Toolkit
A
Risk Management Toolkit has been added to the SharePoint homepage. You can find
this on the right-hand side of the page. The toolkit includes links to help advise
clients on making complaints, giving feedback, and requesting their data, as
well as links for advisers to report unacceptable client behaviour and data
breaches. The link relating to safeguarding concerns is currently under
construction.
Flexible working
There are significant
changes to rules for statutory flexible working requests. For example, it’ll be
a day one right, employers have less time to respond, workers must be consulted,
and they can make 2 requests in 12 months. However, it remains a right to
request, not a right to have flexible working.
To support these
changes, a revised Acas draft code of practice on requests
for flexible working establishes
guidelines for making and responding to a statutory flexible working
request.
Statutory
Sick Pay (SSP)
From 6
April 2024, the weekly rate of SSP will be £116.75. The earnings threshold for
eligibility for SSP remains at £123 per week.
Advice Area
Our Advice Area is now launched! See it here:
https://casomerset.sharepoint.com/sites/AdviceArea
We will be introducing the Advice Area to Early Help and Prevention advisers during our 9:40am daily Teams calls in the week before Easter. You can read more about it here on the Rolling Updates news page. More info, training & support will be offered during April – dates to be arranged soon. In the meantime, we hope you’ll find the Advice Area useful & easy to use!
Please do ask supervisors & area service managers if you need help to find anything, or have any other questions or feedback. If you cannot access the Advice Area from the link above, please let Jen Webb, Sam Hook or supervisor/ASM know ASAP.
Away Day
We have now arranged our Away Day for 12th November 2024 at the same venue as last year (Canalside Conferences & Events, Marsh Lane, Bridgwater, TA6 6LQ). We will be asking for your input on how to structure the day – please look out for ways to get involved over the next few weeks!
SWAN Advocacy referrals
As of this March, SWAN Advocacy need to receive referrals directly from client’s rather than from advisors acting on the client’s behalf. We can support clients to refer themselves to SWAN Advocacy but the referral must come from them with their details. Clients can complete the online form on SWAN Advocacy’s website or call them directly on 03333 447928.
Somerset Referral Forms – South West Advocacy Network (swanadvocacy.org.uk)
Changes to the High Income Child Benefit Charge (HICBC)
It was announced at the Spring Budget 2024 that the HICBC threshold will increase to £60,000 from its current threshold of £50,000. The rate at which the HICBC is withdrawn will be halved so that it’s not fully payable until the household earns £80,000. The Government has now introduced a Bill to provide for these changes and the new rules should be implemented from April 2024.
Surviving Winter
The 2023/24 Surviving Winter fund has now closed. Thank you to all of those who assisted clients with applications. We were able to distribute just over £20,000 to over 70 clients in need of help to keep warm over Winter. We can however still support clients through LAS and the cost-of-living funds where appropriate.
Volunteer & Staff Representatives
The Trustees are pleased to invite expressions of interest from our volunteers and staff for the role of Volunteer / Staff Representative. Due to the size of the organisation we appreciate that a small team of Volunteer and Staff Representatives may be most effective. If this is our chosen option, Representatives will attend Board meetings on a rota.
If you wish to put yourself forward for the role please confirm this with Angela and we will make arrangements for you to meet with the lead Trustees. In the event that we receive lots of interest, Volunteers / staff will be consulted and invited to agree the process to make the appointments. For more information, please see the link below.
Volunteer & Staff Representatives (sharepoint.com)
New File area
Thank you to everyone who has attended or is booked the New File Area sessions, the new file is due to go live from the 19th of March 2024. Please save documents you create in line with the training you received / will receive during the training session.
Client documents must always go onto Casebook. Most people will just need to use the new File Area for creating documents, ahead of uploading to Casebook. If you have any questions please contact Jen Webb or Sam Hook. We hope to publish an IT Self Help guide which will be updated frequently in response to any questions.
Smart meter In-Home Display: voluntary replacement principles
8 suppliers have signed up to a new voluntary policy that means they’ll replace or repair In-Home Displays (IHDs) after 12 months for domestic consumers. The suppliers that have signed up are:
- E (Gas and electricity)
- ON Next Energy
- Good Energy
- Octopus Energy
- OVO Electricity & OVO Gas
- Scottish Power Energy Retail
- Utilita Energy
- Utility Warehouse
Court of Appeal (COA) decision about Universal Credit (UC) backdating
The COA has confirmed an earlier decision made by the Upper Tribunal. The decision found that a backdating request doesn’t have to be made before the UC claim is decided.
This is because a decision on a UC claim includes a determination about the period the claim is made for. A UC decision can therefore be revised to include backdating, as long as the conditions for backdating are satisfied.
Price cap
Ofgem have announced the energy price cap for next period – 1 April to 30 June 2024. This means that from 1 April 2024 a household with a typical consumption on dual electricity and gas will pay:
- £1,690 a year if they pay by direct debit
- £1,796 if they pay by standard credit (on receipt of bill)
- £1,643 if they have a prepayment meter
Prices are worked out per unit of energy used. If consumers use more they will pay more. The exact rate and standing charge will depend on the region where the consumer lives. From 1 April the Energy Price Guarantee will no longer apply to households with a prepayment meter. Ofgem have announced that standing charges will be the same for prepayment and direct debit. This is known as ‘levelisation’.
Staff and volunteers meeting with Angela and Trustees
Please give your preferred date online at Staff & Volunteer Meeting Mar 2024 (sharepoint.com)
Managed migration statistics
The numbers show a significant percentage of claimants not claiming Universal Credit by their deadline day. If clients are unable to claim before the deadline day then there are 2 things that can be done to mitigate this. First, they can ask the DWP to extend the date, so long as this is done before deadline day. Second, even if they miss deadline day, they won’t miss out on the transitional protection they are entitled to so long as they claim before their ‘final deadline’.
Child Maintenance Service application fee removed
The Child Support (Management of Payments and Arrears and Fees) (Amendment) Regulations 2024 have been published and remove the £20 fee to apply for child maintenance via the Child Maintenance Service (CMS). Currently the application fee applies in all cases except where the applicant has experienced domestic abuse, or where they are aged under 19.
The regulations also allow for CMS maintenance arrears under £7 to be written off where a maintenance calculation has ceased, for example where the receiving parent requests it, or either parent dies, or the child is no longer a qualifying child. The arrears can be written off without notice where there has been no payment in the preceding 3 months. These changes will come into effect on 26 February 2024.
Natural migration to Universal Credit (UC) – new transitional protection
Proposed new regulations from 14 February 2024 to give more transitional protection for certain clients who were entitled to the severe disability premium in legacy benefits before claiming UC. The DWP have now confirmed that this extra protection will be paid to new claimants from 14 February, but there will be a delay in making payments to existing claimants, with a query over whether payments can be backdated to the start of their UC award.
You can read more details about the DWP announcement on our Benefit Advice Workplace page.
Change to the definition of unmarried partner in the Immigration Rules
As of 31 January, the definition of ‘unmarried partner’ in the immigration rules and for applications under Appendix FM has changed, bringing it in line with other parts of the rules. A couple (not a spouse or in a civil partnership) will now only need to show that they have ‘been in’ a relationship (similar to marriage or civil partnership) instead of ‘living together’ for a period of 2 years. This is a positive change to the rules, particularly in cases where a couple’s living arrangements are not so clear.
OKTA
OKTA Migration has been
successfully completed. If you have any questions or queries, please contact
your team leader or supervisor. Kylie would also welcome any feedback you may
have on your Casebook experience over the next few days, if you would like to
provide any feedback please send her an email ([email protected]) or message on teams. Thank you all for your
patience!
XL Bully dogs
From 1 February, anyone found in possession of an XL Bully dog that’s not
registered and does not adhere to strict conditions, will face a criminal
record and an unlimited fine. To keep an XL Bully dog it must be microchipped,
kept on a lead and muzzled at all times when in public, kept in a secure place
so it cannot escape and neutered.
Owners
must be over 16 years old, take-out 3rd party public liability insurance
against the dog injuring other people and be able to show the Certificate of
Exemption when asked by a police officer or council dog warden. You can read the
guidance on how to prepare for the ban on XL Bully dogs on GOV.UK.
Legal Advice – Pro Bono guide
The Pro Bono Week website has published useful guidance that can be used to
signpost clients seeking free legal advice.
You can see
‘The Guides to Pro Bono and Other Free Advice’ on Pro Bono Week’s website.
OKTA – 31st of January
Citizens Advice National have confirmed that they are going to merge our current local office OKTA accounts to a single CA Somerset account on 31st January 2024. Everyone needs to log out of OKTA by 5pm on Wednesday 31st January 2024. No one is to log onto OKTA before 9am on Thursday 1st February 2024 but please do check your CA Somerset emails first thing for updates.
£2 million fund to support domestic abuse survivors escape abuse
The Home Office has announced a new scheme to help survivors of domestic abuse escape abuse, by receiving ‘lifeline payments’. From 31 January 2024, survivors of domestic abuse, who do not have the financial means to be able to leave an abuser, can apply for a one-off payment of up to £500 to help buy essential items, such as food, nappies and even get support with new accommodation. A further payment of up to £2500 to “secure a sustainable independent future” is also available.
You can read more about the fund to help survivors of domestic abuse on the Women’s Aid’s website.
EUSS Late Applications – updated guidance
The Home Office has amended its guidance so that a person with permanent residence who did not realise that they needed to apply to the EUSS would have reasonable grounds for a late claim. For instance if they have ‘ long continuous UK residence’, or where an applicant has received incorrect advice from an employer or landlord as to their right to work or rent in the UK without EU Settlement Scheme status or ‘has travelled in and out of the UK since 30 June 2021 without being signposted to the scheme’.
Date confirmed for Immigration Health Surcharge (IHS) increase
The Immigration (Health Charge) (Amendment Order) 2024 was passed into law on 16 January. This means that the new IHS fees will come into effect for all immigration applications made on or after 6 February 2024. As a reminder the fees have changed from £624 per year to £1,035 per year for the normal rate and £470 per year to £776 per year for the lower rate. Where possible, clients should be advised to put in applications before 6 February or to apply for a fee waiver if eligible.
Energy bill scam email
Which? has identified a scam email claiming to be from GOV.UK which tells recipients that they have been approved for “the Energy Bill Support Scheme”. The link on the email takes people to a phishing website which harvests personal information.
In-Person Volunteer
Briefing
Angela, Amy, and Kylie
would like to invite all volunteers to an in-person volunteer briefing at
Petters Way office, Yeovil on 23rd January 24 between 9am to 10.30am. We would
lie to hear from you, on how we are doing, any
frustrations or concerns you have, any ideas for us to take forward.
We
also have updates to share on the progress to create Citizens Advice Somerset,
client services and plans for Community Access Points, and evening adviceline.
We will also be discussing our position in relation to some of the main office
sites, volunteer representative at Board and the next Annual Away Day.
For those that are not
able to attend in person, we will also be hosting some open online teams’
sessions that week, details of the online Teams meetings will be published on
our SharePoint newsfeed, Kylie will also follow this up with an email.
Planned new Local Housing Allowance (LHA) rates
The government has now laid the legislation to unfreeze LHA rates for 2024/25.
With this, they have published a list of what the rates are expected to be for
960 regions. These should be confirmed at the end of January.
You can find Indicative Local Housing Allowance rates for 2024 to 2025
on GOV.UK.
A strong start for Citizens Advice Somerset
Amy Jones (Deputy CEO) wanted to share with us that in or first 3 months of our new organisation, we helped 4% more clients than in the same period last year, delivered a significant increase in the financial outcomes for our clients whilst maintaining our quality at “green”. This is such a strong start for Citizens Advice Somerset and something to be proud of. Amy looks forward to working with us to build on our initial success.
Prepayment Meter (PPM) update
Energy suppliers must show Ofgem that they can follow the new prepayment rules – then they will be allowed to forcibly install PPMs or remotely switch smart meters to PPM mode. On Monday 8 January 2024 EDF, Octopus and Scottish Power were given permission to restart involuntary PPM installations after meeting the regulator’s set of conditions.
An update from the British Gas Energy Trust
British Gas Energy Trust has 2 energy debt write-off funds available this winter which are open for applications: these are the Individuals and Families Fund and the British Gas Energy Support Fund.
If a client owes between £250 – £2000 on their energy account and has not received a grant from the British Gas Energy Trust in the last 12 months, they could be eligible for support. You can find eligibility criteria and information on how to apply on the BGET website.
Rent increase cap in social rented sector in England
The Regulator of Social Housing has announced that the maximum increase for social rents in England is 7.7% for the year 1 April 2024 to 31 March 2025.
Wessex Water
There are 2 schemes available: Assist Scheme – Client has no water debt but is struggling generally and may benefit from a lower water payment.
Re-Start – Client has some water debt and is struggling to manage payments so would benefit from a lower water payment. The lower payment is set by us to an affordable amount for the client and if they pay it for a full 2-year period their water debt gets written off at the end.
The more we help people onto these schemes the more funding we receive from Wessex Water. If you are talking to anyone experiencing financial hardship, one of the schemes could help them so please mention them to clients.
Both schemes require us to prepare a financial statement, so we need to ask client to provide evidence of their income, bills and debts and we need to see bank statements and give advice about their debts (this doesn’t always need to be full debt casework). Please refer to your supervisor if you identify any clients that could benefit from these schemes.
British Gas Energy Trust
The British Gas Energy Trust currently operates two energy debt write-off funds, which are open for applications; these are the Individuals and Families Fund and the British Gas Energy Support Fund.
If you owe between £250 – £1,500 (up to £2,000 from 2 January 2024) on your energy account and you have not received a grant from the British Gas Energy Trust in the last 12 months, you could be eligible for support. Full details of the eligibility criteria as well as information on how to apply can be found online at www.BGET.org.uk.
Date
of next cost of living payment
The DWP has confirmed that the third low-income cost of living payment for
2023/24 will be sent to claimants between 6 February and 22 February 2024 or
between 16 February and 22 February 2024 for tax credit-only claimants.
The payment should be made
to those entitled to Universal Credit (UC) for an assessment period that ended
between 13 November 2023 and 12 December 2023, or income-based Jobseekers
Allowance, income-related ESA, Income Support or Pension Credit for any day
between 13 November and 12 December 2013.
Christmas Opening Hours
Friday 22nd December | Open as usual |
Saturday 23rd December | Closed – weekend |
Sunday 24th December | Closed – weekend |
Monday 25th December | Closed – Bank Holiday |
Tuesday 26th December | Closed – Bank Holiday |
Wednesday 27th December | Open – Adviceline |
Thursday 28th December | Open – Adviceline |
Friday 29th December | Open – Adviceline |
Saturday 30th December | Closed – weekend |
Sunday 31st December | Closed – weekend |
Monday 1st January | Closed – Bank Holiday |
Tuesday 2nd January | Open as usual |
£299 Cost of Living Payment
Clients may be eligible for the Cost of Living Payment of £299 if they received a payment (or later found to be entitled to a payment) of means tested benefits between the 13th of November 2023 and 12th December 2023. This is due to be paid between the 6th February and 22nd February 2024 for most people
For more information, please see Cost of Living Payments 2023 to 2024 – GOV.UK (www.gov.uk)
Scam Royal Mail websites
Which? has reported that scam adverts are appearing on social media offering discount stamps. These adverts have links to phishing websites, which harvest personal and financial details.
Surviving Winter
Our Surviving Winter campaign is now up and running and we are able to support client with Grants of up to £250. Please find the master copy of the application saved here: 2023 2024. The application is for advisers to complete, please do not forward to clients.
The main change for us this year is where Surviving Winter applications are saved. You will need to attach the completed application to the client’s case in Casebook and then you will need to create a task and assign it to the task list: Somerset Local Assistance Scheme. Please title any Surviving winter applications tasks- SW – date – Client’s name (e.g. – SW-06/12-Joe Bloggs)
The client must also meet the following criteria: Be residents of Somerset (but not BANES or North Somerset), over 60 years old and who we believe will struggle to maintain a reasonable standard of living this winter. We will require the following supporting evidence: Photo ID (preferably), a recent utility bill detailing the clients name and address and client’s Bank details to include Account Name, Account number and Sort code.
Inventory Taking
We are taking inventory of South Somerset’s laptops, screens, etc and would like to ask if you could let us know what equipment you have been issued that you have taken home. This will include laptops, screens, desks, chairs, mice, keyboards, headsets, etc. Please email [email protected] as soon as possible, so we can get a clear understanding of what we have, that would be very much appreciated.
Langport Cares Foodbank
Saturday 16th December will be the last day to collect dry Christmas foods. Thursday 21st December will be the day for collecting fresh food for Christmas. These will not be heavy so can be collected on foot. After Thursday, the food bank will not be available until January 6th 2024.
Ofgem review into standing charges on energy bills
The review is open until 19 January 2024 and is asking for views about standing charges that are added onto electricity and gas bills and thoughts about their ideas on other ways to cover the costs of things standing charges pay for, if they were to be removed. You can read about the Ofgem review into standing charges on energy bills on the Ofgem website.
Shell Energy fined by Ofcom
Ofcom has fined Shell Energy £1.4 million for breaking consumer protection rules that require providers to proactively prompt customers before their existing contract is up, provide important information to help them shop around and remind customers who are outside of their minimum contract period that they’re free to leave or change deal.
IT Updates
One of the issues that has been raised about Chromebooks is that volunteers need to constantly input their log on details for every site etc, every use. We are now in a position to roll out Password Passport to all Chromebooks, after significant user testing. As the process of activating the software is a little clunky we thought it best to provide person to person support to get this working. It should only take 5 minutes with Mark One.
In addition, encryption software needs to be installed on all laptops. This requires set up by Mark One and then will install on its own – we have been assured that this will be a quick process.
Both updates are due to take place on 07/12. If you are working from home or not working on this day, please let Kim know if you can pop to Petters office with your Chromebook / laptop so that we can stagger updates. If this is not possible Rowan from Mark One will catch up with you at a later date.
Benefit Changes Announced during the Budget
Several welfare changes were announced in the Autumn budget. One of the announcements was to unfreeze the Local Housing Allowance (LHA) in 2024/25. A report by the Office for Budget Responsibility (OBR) has added that: ‘“The measure also freezes LHA rates from 2025/2026 onwards, thereby eroding its generosity over time as rental prices rise.”
The OBR has also predicted that there will be 370,000 fewer people awarded limited capability for work-related activity (LCWRA) status by 2028/29 as a result of the DWP’s proposed changes to the work capability assessment in 2025. If any clients are concerned about this, please reassure them that more details are yet to come, and benefits should be increasing from April.
Energy price cap
Ofgem have announced the energy price cap for next period – 1 January to 31 March 2024. This means that from 1 January 2024 a household with a typical consumption on dual electricity and gas will pay £1,928 a year if they pay by direct debit, £2,058 if they pay by standard credit (on receipt of bill), £1,960 if they have a prepayment meter.
Prices are worked out per unit of energy used. If consumers use more they will pay more. The exact rate and standing charge will depend on the region where the consumer lives.
Prepayment customers will continue to benefit from the Energy Price Guarantee, delivered as a discount to electricity and gas standing charges.
Away Day Update
June has sent an email with the Away Day agenda, workshop bookings and directions to the venue. Workshops have been allocated based on interests expressed through the initial survey. If you would like to swap to a different workshop, please contact June. However some of the sessions are already full and we are constrained by the size and facilities of some of the rooms. We will share notes/slides from the workshops after the event so you will get to find out about the topics that you can’t attend.
‘Back to Work’ plan launched by DWP
As stated in the Spring budget, the Government have now announced details of their new ‘Back to Work’ plan, which they describe as “a package of employment-focused support that will help people stay healthy, get off benefits and move into work”.
The measures include the expansion of NHS Talking Therapies; Individual Placement and Support, and Universal Support schemes, a new WorkWell service, trialling reforms to the current fit note system, extending and expanding the Restart programme, and stricter sanctions for those receiving only the standard allowance of Universal Credit (UC) and who are deemed to be ‘disengaged’. You can find out more about the ‘Back to Work’ plan on GOV.UK.
Royal Mail – new options for customers with accessibility needs
Royal Mail has a new option for households to register their accessibility needs for parcel deliveries or collections via Parcel Collect. This will help people to avoid missed deliveries. People could ask the postie to knock louder or wait longer for the customer to come to the door. This can be set up on the Royal Mail app, or by phoning Royal Mail’s customer service team. Parcelforce customers can set up their accessibility needs in the same way, or if they are a Royal Mail customer, their accessibility request will automatically apply.
Houses of Multiple Occupation (HMOs) and council tax
From 1 December 2023 HMOs will attract council tax. The HMO owner will be liable for this and the definition of an HMO will be much clearer for councils and tribunals.
Tell Us Once’ online service now includes Universal Credit (UC) and Maternity Allowance (MA) Awards
New directions have been issued by the Work and Pensions Secretary that update the relevant benefits that can be notified through the online Tell Us Once service when someone dies. Made on 8 November 2023 and coming into force 21 days later, the directions add UC and MA to the benefits that can be notified electronically following a death.
Away Day
If you have not already, please let us know if you will be attending the Citizens Advice Somerset Away Day. This is an exciting opportunity to get to know our new colleagues, learn more about the projects we offer and find out how we plan on supporting clients across our communities.
Away Day Survey – please respond (sharepoint.com)
Prepayment meters (PPMs) – Ofgem
When suppliers are able to show that they can meet the Standard Licence Conditions (SLCs), Ofgem will give suppliers permission to start force-fitting PPMs. However at this time Ofgem hasn’t given any supplier that permission – therefore no force fitting of PPMs are taking place. Ofgem will clearly indicate when permission is granted, and we will let you know in future updates when this happens.
Currys website scam
Which? has reported that there are 2 newly created Currys scam websites that are offering heavily discounted electrical goods. They are both being accessed via a Facebook page called Currys Used Clearance. Currys have confirmed that the 2 websites are fraudulent and advised consumers to get in touch with its customer service team directly or use the official Currys website.
Tribunal hearings will be audio recorded
From 20 November 2023, most tribunal hearings will be audio recorded, provided the venue has suitable recording technology and the recordings can be securely stored. Most venues don’t currently have such facilities but are likely to install them over time. The recordings will be used mainly by judges to record judgments or to deal with any complaints about how the hearing was conducted by the judge. Parties will be able to listen to the recording in exceptional cases (usually at tribunal premises). It will be possible to request a transcript of the recording, but a fee is likely to be payable.
Ukraine
The Ukraine Extension scheme can now grant further leave to Ukrainians who enter the UK up to 16 November 2023, with a deadline of 16 May 2024 for applications. Following on from Ukrainians being allowed to drive for 3 years in the UK on their Ukrainian licences, any personal vehicles brought in from Ukraine don’t have to be registered or MOT’d for 3 years after importation.
Online Safety Act 2023
The Online Safety Act 2023 received Royal Assent on 26 October and aims to protect children from online harm and give adults more choices over what they see online. Tech companies will have a legal responsibility to prevent and remove illegal content, for example terrorism and revenge pornography. They will also have to stop children seeing material that is harmful or age inappropriate. The new law should also make it easier to convict abusers who share intimate images without consent. Ofcom will oversee a phased approach in bringing the Act into force with a consultation launching in November.
Proposed Work Capability Assessment changes
Citizens Advice have responded to the Government’s consultation on changes to the work capability assessment (WCA). It concluded that the WCA is the source of many issues for the people that Citizens Advice supports, but that the organisation has serious concerns that almost all the options under consideration ‘would do more harm than good’ if implemented, and risk undermining the longer term aims of the Transforming Support: The Health and Disability White Paper.
You can read the full Citizens Advice response on our website.
Criminalisation of the use of tents by people sleeping rough
Home Secretary Suella Braverman has defended on social media Government proposals to criminalise the use of tents by people sleeping rough, and the creation of a new civil offence targeted at charities who help rough sleepers. 15 organisations supporting those experiencing homelessness responded by sending an open letter to the Home Secretary, strongly urging the Government to reconsider the proposals and focus on housing solutions and investment instead.
You can read the open letter in response to the Home Secretary on the Crisis website.
Locking Chromebooks
If you’re finding that your Chromebook is going to sleep after a small time of inactivity, and logs you out of all accounts, if you lock your account using the key and L, then this should prevent you from being logged out all of accounts.
Mark One are currently testing a solution to this issue which will keep you logged in where needed. We aim to roll this out to all Chromebook users as soon as possible. Thank you for your patience and understanding in the meantime.
Away Day
The draft agenda has been announced for our first CA Somerset Away Day to be held on Monday 4th December 2023 at The Canalside, Bridgwater. At the Away Day you’ll have the opportunity to meet colleagues from across Somerset including our project staff and volunteers, and to attend two workshops of your choice. There will also be an optional guided walk along the canal at lunchtime to join if you wish, weather permitting.
The service will be closed for the day and all volunteers and trustees are encouraged to join the staff for this first gathering of the full CA Somerset team. This is an opportunity for information sharing, relationship building and working towards a joint vision for the future.
If you have not yet let us know whether you are attending or would like to see the agenda, please see this link: Away Day – Draft Agenda & Survey Reminder (sharepoint.com)
Changes to Universal Credit (UC) conditionality
The DWP has stated that parents with responsibility for children aged 3-12 will now have expected hours of up to 30 hours per week if they’re in all work-related requirements group. Expected hours should take into account individual circumstances. It can therefore be worth negotiating for a lower number of expected hours, or for a temporary reduction, depending on the individual case.
Ofgem Pre-Payment Metre Rules
Following consultation Ofgem have published new rules around involuntary fitting of prepayment meters (PPMs), which will take effect from 8 November. These extend protections to people over 75 and households with children aged under 2, among other groups.
For more information please see the guidance on the Ofgem site.
£300 Cost of Living Payment
You are eligible for the Cost-of-Living Payment of £301 if you were entitled to a payment (or later found to be entitled to a payment) of Universal Credit for an assessment period that ended in the period 26 January 2023 to 25 February 2023. This is due to be paid between 31 October and 19 November 2023 for most people.
You are eligible for the Cost-of-Living Payment of £300 if you were entitled to a payment (or later found to be entitled to a payment) of income-based JSA, income-related ESA, Income Support or Pension Credit for any day in the period 18 August 2023 to 17 September 2023.This is due to be paid between 10 November and 19 November 2023 for most people.
EUSS and right to work/rent checks
Employers and landlords will no longer have to check a digital Certificate of Application with the Employer/Landlord Checking Service. They can simply ask an employee/tenant with a EUSS application pending to issue a share code and they can then use that for the online right to rent/work check. The change also affects local authorities issuing taxi licences.
Park Homes Warm Home Discount (WHD)
Park Homes WHD Scheme is now open. People should apply as soon as possible. There’s limited funding and applications will be looked at in date order. For more information, please see the link below.
Park Homes | Warm Home Discount Scheme | Charis (charisgrants.com)
Winter 2023 Voluntary Debt Commitment
This commitment, developed with Energy UK, Ofgem and Citizens Advice, means that energy suppliers are going further than existing regulatory obligations to provide better support to residential customers who are falling behind on their bills.
The commitments include substantial pledges of additional financial support, training for frontline staff, talking to callers with debt problems, and proactively identifying customers struggling to pay bills. The commitments also involve continued close working with debt charities and consumer bodies who can offer specialist advice and make referrals.
Update from Angela
Angela and Amy are very pleased to be able to confirm the structure for our organisation and to confirm the roles of our Operations Managers. We have four operational areas:
Early Help and Prevention – Kylie
Impact and Improvement – Rhoda
Money Advice Services – Kim and Jenny
Governance, Leadership, and central services – Angela and Amy
We completely understand that this will represent a degree of change for all of us and we that this may feel unsettling. Please have our assurance that this next phase of our transition plan will be handled with care and support.
These changes will take place gradually over the next couple of months and we will discuss them with you in due course. If you wish to talk over a specific concern with Angela please drop her an email and she will organise a meeting.
Away Day Survey – Have your say
If you have not already competed it, there is a short survey on the Homepage of Citizens Advice Somerset SharePoint: Away Day Survey – please respond (sharepoint.com). Please take a couple of minutes to confirm if you will attend, whether you need transport, special dietary needs, and what topics interest you. We are using this survey to plan the sessions for the day.
Direct Household Support Fund (HSF) number
You can contact the council’s HSF team directly on 01213 623613 to check the status of a client’s application, however the client may need to be on the call to give their consent.
Digital phone switchover
Between now and December 2025 most telephone providers will be moving their customers from old analogue landlines to new upgraded landline digital technology. Telecoms providers should contact customers before the switchover to check and discuss what people need to do to make sure their service isn’t affected.
People who depend on their landline, and/or use a telecare device connected to a phone line such as a fall monitor, lifeline or personal alarm should notify their communications provider now so that they can advise on how the switch might affect the service of the devices or home phone.
Digital landlines cannot carry a power connection, so in the event of a power cut they will not work. If people have no other means of calling the emergency services their telecoms provider will offer a solution to allow calls to be made to the emergency services.
CA Somerset Informal Teams Meetings – Get to know the team
Angela and Amy Jones (CEO and deputy CEO of CA Somerset respectively) are inviting staff and volunteers to a Teams meeting to raise any queries you may have, find out more in regards to what each of us does and talk about what’s next in our merged organisation’s plan. There are still sessions on 18/10 at 4pm – 4.45pm and 19/10 9am – 9.45am.
The timetable is here: Open Meetings with Amy & Angela on Teams (sharepoint.com) No need to book, just use the link on the day to join on Teams.
Away Day Survey – Have your say
If you have not already competed it, there is a short survey on the Homepage of Citizens Advice Somerset SharePoint: Away Day Survey – please respond (sharepoint.com). Please take a couple of minutes to confirm if you will attend, whether you need transport, special dietary needs, and what topics interest you. We are using this survey to plan the sessions for the day.
Warm Home Discount (WHD)
Clients may be eligible for the WHD if their energy supplier is part of the scheme, and they received the Guarantee Credit element of Pension Credit on 13 August 2023. Eligible clients will get £150 off their electricity bill, or £150 added to their prepayment meter.
Clients on other benefits may be eligible for the WHD if they have ‘high energy costs’ based on the type of property they occupy. Those who are eligible for the winter 2023 to 2024 will receive a letter between mid-October and mid-December 2023. If the letter asks for more information this information must be supplied by 29 February 2024.
OKTA
Unfortunately Citizens Advice have had to postpone the Okta merger planned for next week, so you don’t have to log out Okta applications before 5pm on the 11th of October. It is one of the biggest mergers that they have had to do, and they want to make sure there are as few problems as possible.
As soon as we have a new date for the Okta merger, we will let you know.
CA Somerset Informal Teams Meetings – Get to know the team
Angela and Amy Jones (CEO and deputy CEO of CA Somerset respectively) are inviting staff and volunteers to a Teams meeting to raise any queries you may have, find out more in regards to what each of us does and talk about what’s next in our merged organisation’s plan.
The timetable is here: Open Meetings with Amy & Angela on Teams (sharepoint.com) No need to book, just use the link on the day to join on Teams.
Away Day Survey – Have your say
There is a short survey on the Homepage of Citizens Advice Somerset SharePoint: Away Day Survey – please respond (sharepoint.com). Please take a couple of minutes to confirm if you will attend, whether you need transport, special dietary needs, and what topics interest you. We are using this survey to plan the sessions for the day.
New social media campaign: managed migration for tax credits claimants
The DWP has released a new advertising campaign aimed at tax credit claimants which includes social media posts and leaflets. We’re seeing that claimants are mistaking these communications for a Managed Migration Notice and making claims for Universal Credit (UC).
As a reminder, legacy benefit claimants need to wait for a Managed Migration Notice before claiming UC in order to qualify for transitional protection. Advisers can check if a communication is a formal Managed Migration Notice by checking if there is a deadline date to claim UC on the letter.
New version of the How to Rent Guide
From 2 October 2023 landlords and letting agents are required to provide a new version of the How to Rent Guide to all tenants who start an assured shorthold tenancy. A failure by the landlord or letting agent to provide the correct version of the guide will invalidate a section 21 notice and could provide a defence to possession proceedings at court.
DWP Improvement for Vulnerable Clients
DWP are asking for vulnerable clients to respond to a call for evidence as to what improvements they could or should make to better support them. We are encouraging clients to complete this themselves and asking advisers to raise an evidence form so that we can also complete an organisational submission.
If you use a selected Advice Issues Code (AIC) you will be prompted to complete an evidence form but you can also complete an evidence form if you feel that this is relevant to a client you speak with.
Stamp Cost Increase
New stamp prices will come into effect from 2 October – the cost of 1st class stamps will increase from £1.10 to £1.25, but the cost of 2nd class stamps will stay the same.
Warm Home Discount (WHD)
The WHD will continue until 31 March 2026 – this winter’s qualifying date was 13 August. The support will be automatically delivered to eligible people through their energy bills. They will either receive a letter to confirm eligibility, or a letter which says it hasn’t been possible to establish whether the household is eligible – in this instance the letter will contain a helpline for people to call.
Dates for next cost of living payment
The second low-income cost of living payment for 2023/2024 will be made between 31 October and 19 November 2023. To be eligible a claimant must be entitled to:
· Universal Credit for an assessment period that ended between 18 August – 17 September 2023: or
· Income based jobseekers allowance, income-related employment support allowance, income support or pension credit for any period between 18 August – 17 September 2023; or
· For tax credits, a claimant must have received a payment for any day in the period between 18 August to 17 September 2023. Tax credits only claimants should receive a payment between 10 November and 19 November 2023.
Visit
from CA Somerset Chair
Barry,
our new CA Somerset Chair, is visiting Yeovil office on Wednesday 27th
September. We’ve booked him a room in Petters for his 1.30-2.30pm visit. Please
do come in to meet him. If you are thinking that this could be lunchtime, fear
not – Luke has purchased a new toaster for the office, so bagels &
cream cheese or teacakes….bring them with you!!!
Cost of Living (COL)
Payments
The second COL payment of
£300 is due to be paid to those in receipt of means tested benefits is due to
be paid between the 31/10 and 19/11. For further information, including
qualifying dates, please see the link below.
Cost of Living
Payments 2023 to 2024 – GOV.UK (www.gov.uk)
£2
bus fare cap
The £2 cap to bus fares outside London has been extended to October 2023. The
cap will then be increased to £2.50 until 30 November 2024.
Connect
When you have finished your session on Connect please remember to Logout at the top right of the screen. If you stay logged in, this can affect the queue and client’s may be on hold even if there are no advisers to take their call.
Update on managed migration advice
We became aware recently that the DWP are calculating the managed migration transitional element differently to how we interpret the regulations. This has caused significant advice uncertainty. If you’re not a Help To Claim (HTC) adviser and see a managed migration client, it’s important you signpost them to the HTC service.
Employment Tribunal claims cannot be submitted online at the moment
There has been a technical problem with the ET1 online submission service since 6 September 2023. This means that currently, ET1s can only be submitted to the Employment Tribunal in one of two ways:
1. by hand but only to certain Tribunal offices – the list of offices where ET1s can be hand delivered is in a Presidential Practice Direction
2. for claims in England and Wales, by post to the following address: Employment Tribunal Central Office (England & Wales), PO Box 10218, Leicester LE1 8EG.
Citizens Advice Somerset
Our official registration to create Citizens
Advice Somerset has been confirmed. We are currently Citizens Advice Somerset
Limited of which Citizens Advice Somerset is the trading name. All our
correspondence will now be re branded as Citizens Advice Somerset and you are
now part of Citizens Advice Somerset. The ‘Limited’ issue will be addressed in
due time.
3Rings Rota
Just a reminder
to make sure everyone is signing up on 3Rings – it looks a little different and
will change to enable more people to sign up as we join with our new colleagues
in Somerset. Please let Kim know if you have any comments or suggestions.
YouManage
YouManage is replacing PeopleHR at South
Somerset and becoming the HR software for CA Somerset. YouManage is being used for both paid and volunteer staff
and is purely to help with managing people across a larger organisation at
multiple sites.
If
you have any issues accessing or using
your account please contact Jen Webb at [email protected].
Pittards Closure
You may be aware
that Pittards, a fairly big employer in Yeovil, has now closed and is making
all staff redundant. We’re already seeing queries from their employees re:
redundancy pay, notice pay and benefit entitlement, so these may be hot topics
for the next few weeks.
Information Portal September Update
There is a new update from CEO Angela Kerr on the Staff and Volunteer Information Portal for September 2023. Please see the link below for more information. Information Portal password is CAiS.
Update for Staff and Volunteers from CEO Angela Kerr- September 2023 – Citizens Advice Somerset
Energy price cap
Ofgem have announced changes to the energy price cap for the next period – 1 October to 31 December 2023. This means that from 1 October 2023 a household with typical consumption on a dual electricity and gas will pay:
- £1,923 a year if they pay by direct debit.
- £2,0252 a year if they pay by standard credit (on receipt of bill).
- £1,949 a year if they have a prepayment meter.
Prices are worked out per unit of energy used. If consumers use more they will pay more. The exact rate and standing charge will depend on the region of the consumer.
Air traffic control flight disruption
Consumers affected by the disruption to UK air traffic control whose flights are with a UK or EU airline are entitled to:
- care and assistance at the airport while their flight is delayed.
- a refund or replacement flight if their flight is cancelled.
They won’t be entitled to compensation as well as refund or re-routing because an air traffic control technical issue is outside the airline’s control.
Wilko administration
Scammers are putting fake adverts on social media offering ‘clearance sale’ bargains on Wilko products. The adverts take people to websites offering discounts of up to 90%. These sites are fake – Wilko has confirmed that all Wilko sales are taking place in-store only.
Parking App scams
Which? has reported that people trying to download parking payment apps are being redirected to a website called Alltainment, which is designed to take card details and signs people up for a £39.99 a month subscription to an entertainment package. Which? believe that Google searches for legitimate parking apps are taking people to a website which looks like it’s promoting a link to the parking app – but the clickable links go to Alltainment.
JustPark, one of the affected apps, has said that to access the official JustPark app and website, UK customers can visit the Apple App Store or the Android Play Store, or their own official website.
REMINDER TO ALL – ALL SERVICES ARE CLOSED ON MONDAY 21ST OF AUGUST 2023 FOR THE IT UPDATE/MIGRATION.
Housing Loss Prevention Advice Service (HLPAS)
HLPAS is funded via the Legal Aid Agency (LAA) and will offer early legal advice to anyone at risk of losing their home (for both renters and homeowners). Individuals can get free legal advice, and representation at court, regardless of their financial circumstances. The aim is to provide access to early legal advice to give the opportunity to stop problems from escalating to court action. The previous scheme, Housing Possession Court Duty Scheme, only provided representation on the day, this new scheme will provide early advice and representation.
The scheme went live on 1 August 2023, however, some locations may have a slightly later start date.
To access support, individuals will need to have written evidence that someone is seeking possession of their home. This might be a notice seeking possession or a letter from a creditor. Once received, the individual should show the evidence to a HLPAS provider who will then provide legal advice on how the person might improve their situation.
Help is available for problems such as:
• rent and mortgage arrears
• disrepair and other housing conditions
• welfare benefits
• debt
EUSS: Automatic extensions from September
The Home Office is emailing those with pre-settled status (PSS) to tell them about the automatic 2 year extensions – given approximately 1-2 months before their PSS expires. It also covers automatic upgrades to settled status from next year, if DWP/HMRC confirm the residence periods. You can read a copy of the Home Office’s email on Workplace.
Clients may need help updating their contact details online, so they’ll learn when this happens. Others may not understand the notice, or worry about what to do. It’s usually best to apply for settled status as soon as qualified, rather than relying on these automatic measures.
A useful update on the EUSS, from John Donkersley at Citizens Advice (Immigration and Nationality Workplace Group moderator).
The Home Office has started emailing those with settled or pre-settled status (PSS) about their plans to give an automatic 2 years extension to PSS, and the start of automatic upgrades next year. It reminds them to update their contact details online. We may need to be aware in case there are inquiries by people who don’t understand the notice or are worried about what they need to do. Obviously, some may be asking about whether they should apply to upgrade to Settled Statue or can just do nothing – and Citizens Advice agrees with the Home Office that applying for settled status as soon as they are eligible will be best.
Here is a link to the text of the email that is being sent out by the Home Office. Update on EUSS
https://citizensadvice.workplace.com/work/file_viewer/166120529821027/?surface=POST_ATTACHMENT
Citizens Advice Somerset
In August Citizens Advice South Somerset with change its name to Citizens Advice Somerset. In order to make this work and to enable the other local offices to join, the IT Working Group have to set up new licences for us to use with Teams and Office365; we will also need to use a new login for the Okta application.
Nothing will look any different at this point to how you see and use the applications now, but from 18th August onwards, when you are doing a shift on the rota we will need to set you up on the new Somerset Okta on your phones so you have access to casebook, connect, etc. This is a fairly easy process and can be done over a video call or at the office, and we will ensure supervisors are available to help.
Barcoded Stamps
A reminder that non-barcoded postage stamps should be used up by 31 July 2023. After this, people receiving mail with non-barcoded stamps might have to pay a surcharge for delivery. The Royal Mail swap out scheme, where non-barcoded stamps can be exchanged with valid barcoded ones, will still be operational beyond this date.
Wildfires in Europe
Extreme heat in Europe is causing devastating wildfires. Holidaymakers should check for travel warnings before they set off. Even if there are no travel warnings, if wildfires are in the area people should check with their tour operator, travel agent or airline as the holiday or flight might not go ahead.
Where a package holiday hasn’t been cancelled, people can cancel for a full refund if at the time of their planned departure there are unavoidable and extraordinary circumstances at their destination or its immediate vicinity, and it significantly affects the performance of the package or travelling to it.
Imminent work-related requirement increase for caregivers
A 24 July press release confirms an increase of jobcentre requirements for parents and caregivers on Universal Credit (UC), with more planned to follow. Beginning immediately, claimants responsible for young children will be instructed to engage at least 50% more than they are now. Affected claimants will be told of the increase at their next work coach appointment.
British Gas Energy Trust (BGET)
The BGET fund for individuals and families, open to non BG customers, is now only available for those on prepayment meters. The BG Energy Support Fund for BG customers only is currently closed, and will reopen later this year.
Information Portal Updates
The link on the Somerset website for staff and volunteers to view the information portal has been moved down the page to enable some marketing push on the Cost of Living Response Team work. Angela and Amy are really busy with the merger and will be posting lots of news soon so keep an eye on the portal.
New referral pathway for homeless veterans
The Government has announced a new referral pathway service called Op FORTITUDE. The new service will be run by Riverside Housing Group and will provide homeless veterans, including those who are sleeping on the streets, with a single referral pathway to obtain support.
OP FORTITUDE opened for referrals on 3 July. Initially this will be limited to tenancy sustainment and high risk referrals. It is expected that the service will be fully operational by 1 September 2023. Referrals can be made online or by telephone, 0800 9520774.
Personal Independence Payment (PIP) light touch reviews
Some PIP claimants whose condition is severe and unlikely to change are subject to a ‘light touch review’. This means their award will only be reconsidered after 10 years. This can apply if a claimant is over pension age, or has a severe, lifelong condition and receives the enhanced rate of both daily living and mobility components.
As PIP was introduced in 2013, some of these awards will now be subject to review. The DWP has developed a simplified form to be used in these cases. These are due to be introduced in August 2023. The DWP do not expect an assessment with a health professional will be required for most of these claimants. Contact should be restricted to checking whether anything has changed and confirming that information held by the DWP is up to date.
Introduction to de-escalation and Providing safe responses – Mind Training
In person training provided by Mind is being held in the Mind Foyer on 17/07 at 9.30am – 11.30am and 12.30pm – 2.30pm. The sessions have the same content. If you have booked a space but are unable to attend, please let us know.
Customer Access Points at Somerset Libraries
From next month every library in Somerset will be able to support client’s who need in person help or advice from Somerset Council. Staff in Somerset’s libraries have been trained to provide digital support to help customers self-serve when needed. From July, they will also be able to set up virtual, face-to-face meetings on the spot so people can speak directly to a member of the Customer Service team at the council. Customers will also be able to take documents that can be digitally uploaded and sent to the appropriate Somerset Council team.
Social Tariffs for Broadband and Phone
Client’s who are in receipt of Universal Credit (UC) or other means tested benefits may be eligible for social tariffs to help with the Cost of Living (COL). Social tariffs are discounted broadband and phone packages for those on low incomes. For a list of social tariffs, please see the link below.
Mortgage Scams
Action Fraud has reported an increase in mortgage scams, and fraudsters taking advantage of concerns over increasing mortgage rates. People are receiving emails offering cheap, time sensitive mortgage deals – these emails have links to websites designed to harvest victims’ financial and personal details.
Mortgage Charter
97% of mortgage lenders have signed up to a Mortgage Charter agreeing that borrowers will not be forced to leave their home (unless in exceptional circumstances) within a year of their first missed payment and lenders can agree to reduce contractual repayments such as switching to interest only for 6 months or extending the term without a new affordability assessment.
‘Vicarious Trauma and Nurturing Resilience’ – Mind Training
Zoom training provided by Mind is due to take place on 04/07 and 07/07, 10am – 12pm. As this is a 2 session programme, you need to be available for both sessions. If you have not already booked a place and would like to attend, please contact Kim.
Introduction to de-escalation and Providing safe responses – Mind Training
Zoom training provided by Mind is due to take place on 06/07 9.30am – 11am. If you have not already booked a place and would like to attend, please contact Kim.
Casebook – Benefit Calculators
National Citizens Advice have added custom questions about benefit calculators to Casebook. The questions will be triggered when an Advice Issue Code (AIC) for Benefit Calculations is added. We’re using the custom questions to get a better idea of any issues that advisers are having with online benefit calculators. If you add a case note with a relevant AIC, please complete the questions that pop up when savings the case note.
Extension of the Ukraine Extension Scheme
This was limited to those who’d been granted leave on or before 16 May 2023. However immigration rules are expected to change in July 2023 to extend eligibility. This will include those who were granted permission after 16 May and by 16 November 2023, with all applications to be made before 16 May 2024.
Mind Training
Mind are offering training sessions for 2 topics. Introduction to De-escalation and Providing safe responses for effective communication when working with the public Zoom training is on 06/07, 9.30am – 11am. Face to face sessions for this training is also available on 17/07 as the Min Foyer at 9.30am – 11am and 12.30pm – 2.30pm.
Vicarious Trauma and Nurturing Resilience training is a 2 session course is limited to 15 people and if more want to attend Kim will prioritise people’s requests. Dates are 04/07, 10am – 12pm and 07/07 10am – 12pm. You will need to be able to do both sessions. If you are interested in either of the training sessions, please let Kim know.
Childcare Payments and Universal Credit (UC)
The Department for Work and Pensions (DWP) have confirmed that the increase in the maximum amount payable for childcare payments in universal credit (UC) will take effect from 28 June 2023.
The maximum amounts will be increased from £646.35 to £950.92 for one child and £1108.04 to £1630.15 for two or more children. In addition, the amending regulations mean that childcare costs can be met upfront.
Severe Disability Premium (SDP) element and couples
Eligibility for the higher rate of the SDP element of Universal Credit (UC) is changing. New regulations mean that from 29 June 2023, a couple can only be entitled to the higher SDP element when no-one receives Carers Allowance or gets the carer element of UC for either of them in their first assessment period.
Energy Bill Support Scheme (EBSS) prepayment meter (PPM) vouchers
The deadline for redeeming EBBS vouchers is approaching. Consumers must use the vouchers by 30 June. It’s important for consumers to check whether they still need to redeem vouchers and take action now – in case there are limits on how much they can top up their meter in one go.
Ofgem Price Cap
From 1 July 2023, households without a pre-payment meter will no longer receive an Energy Price Guarantee discount on their gas and electricity bills. This is because the Ofgem price cap will be lower than the Energy Price Guarantee level, meaning households will pay the rate set by the price cap. For the period of July to September 2023, the Ofgem price cap will be set at £2,074 for a typical household per year.
As announced in the government’s Spring Budget, from 1 July the average pre-payment meter (PPM) user will no longer pay more for their energy than those on direct debit, saving around £21 per year. This will be delivered through the Energy Price Guarantee by providing a unit rate discount to gas only.
Electrical Equipment
As the electrical equipment we keep at home doesn’t get PAT tested, this is just a reminder, as part of Nadia’s yearly health and safety audit, that you need to visually inspect your equipment and report any defects to her. The most obvious things to look out for would be broken cables, defective screens and sparks or crackling sounds when you move cables.
Disability Cost of Living Payment
The government are aiming to pay the £150 Disability Cost of Living Payment from 20/06 to 04/07. To receive this payment the client must have been in receipt of a qualifying benefit on 01/04. Please see the following link for more information and scroll down to ‘Disability Cost of Living Payment’: https://www.gov.uk/guidance/cost-of-living-payment
Templecombe Food Support
Templecombe Community Larder run by Templecombe Together is open Tuesdays and Fridays every week. On the last Saturday of the month there is also a free lunch at 1pm at Templecombe Social club. For more information please see the Templecombe Social Club Group Facebook page.
Hot weather at work
A Heat-Health Alert affecting many regions in England has been issued by the UK Health Security Agency. While there is no legal maximum for workplace temperature, employers are under a duty to ensure the workplace is safe, and heat is classed as a hazard. The Health & Safety Executive (HSE) has issued advice for employers on measures that should be taken to protect workers, both inside and outside. You can read about the Heat-Health Alert on GOV.UK.
Meter tampering
Direct Line business insurance has published research that shows that 43% of electricians and gas engineers have been explicitly asked by clients to tamper with their electricity or gas meters to make them run more slowly. Nearly a third of electricians and gas engineers have noticed signs of meter tampering, and 83% say that they are likely to report it if they are confident that a gas or electricity meter has been deliberately tampered with.
Christmas
We will be opening over the Christmas period this year to offer a service to Somerset. Anyone who wants to take Christmas off will be able to do so and anyone who wants to work over the Christmas period can also do so. We are hoping that enough of us will volunteer to work at some point during the Christmas period so that we can offer a full service on Adviceline.
Casebook Follow On Actions
We have to be able to monitor and review all signposting and referrals and these are being made to appropriate organisations. It is mandatory that if you signpost a client to anywhere (Mind, Samaritans, Council etc) it is clear in your casebook notes and any possible fees have been communicated to the client.
If you are making a referral to another organisation (such as council housing, Second Step, Yeovil 4 family, Lawstop) and are passing on client information with their permission that this is recorded in casebook and why referral is being made.
In addition to the above you must record the signpost or referral in the follow on actions section in Casebook and this must be in a case note not a quick note.
Tax credit scams
HMRC has issued a warning to tax credits customers, who are renewing their tax credits claims, to be alert to scammers trying to steal their information. The new alert provides details of a number of new scams that aim to trick people into handing over money or personal information. Criminals use deadlines – like the tax credits renewal deadline on 31 July. The scammers mimic government communications to make them appear genuine.
Moving claimants from older benefits to Universal Credit (UC)
Child Poverty Action Group (CPAG) have offered us a Zoom training session on client’s moving from older benefits to UC. This includes income related benefits, Income Support, Housing Benefits and Tax Credits. The session will be at 10-10.30 on the 6th of June via Microsoft Teams.
Staff and Volunteer Meeting
Angela would like to invite everyone to a staff and volunteer meeting to share the progress on the merger discussions and to show a presentation that she has given to the other teams on ideas for the future of Citizens Advice Somerset. This is due to take place on Tuesday 6th of June from 4pm-5pm. We have hired the Baptist Church’s (Petters Way, BA21 1QE) Iona Room for the meeting, entrance from Petters Way.
Please arrive in time for a prompt start at 4pm. We will be finished by 5pm – you can come over to Petters House after the meeting if you wish to chat with colleagues.
Energy Price Cap
On the 25th of May, Ofgem announced the price cap for the period 1 July to 30 September 2023. This means a household with typical consumption on a dual electricity and gas bill will pay:
- £2,074 a year if they pay by direct debit
- £2,211 a year if they pay by standard credit (on receipt of bill)
- £2,077 a year if they have a prepayment meter
Prices are worked out per unit of energy used. If consumers use more they will pay more. The exact unit rate and standing charge will depend on the region of the consumer.
Sure Start Maternity Grant
On 8th June, regulations will allow more time to claim, an exemption to the first child only rule for those given leave to enter or remain in the UK from Afghanistan and Ukraine and introduce new ways to verify claims for all.
Data Retention
Please note that no client records with personal information should be saved in any area other than in casebook. If you could all check any areas that you visit on any of the drives and if you come across any client details please check they are on casebook and then delete from the folder.
If you keep any physical papers whilst working on a case please ensure they are locked away each day, scanned on to casebook and then destroyed or returned to client as soon as actions are completed.
Feedback from our External Reviews and Supervisors
Thanks for getting some good explorations included in your write ups – this has improved significantly. An observation was that the advice given needs to reflect the details in the exploration and how sources were used and referenced to give the advice to client
For example, exploration identified Universal Credit (UC) claim could be needed, so source could be public site info about how to claim and this then needs additional explanation about what was explained to the client – e.g. gave client how to claim number and advised what information would be needed to make the claim etc.
Mind Training
We are going to be offering some training from Mind and would like as many people as possible to attend at least one session. There will be more details to follow but can you all pencil in the dates of 4th July and 6th July at the moment ( training is about 2 hours but not sure on timings yet).
Merger Information
Communications and announcements are now featured on the staff and volunteer information portal and additional updates will be posted regularly. This can be accessed through https://citizensadvicesomerset.org.uk/staff-and-volunteer-information-portal/ or from the CA Somerset Staff & Volunteer Portal link on VA Pro. The password is CAiS.
Good Energy and Ovo Energy
Ofgem has found that Good Energy and Ovo Energy did not apply price protections which were put in place at the height of the energy crisis. These customers will be automatically refunded – they don’t need to do anything. Both companies will also pay money to Ofgem’s voluntary redress scheme, which provides funds to support energy customers in vulnerable circumstances.
£2 bus fare cap
The £2 cap to bus fares outside London has been extended to October 2023. The cap will then be increased to £2.50 until 30 November 2024.
Staff and Volunteer Meeting
Angela would like to invite everyone to a staff and volunteer meeting to share the progress on the merger discussions and to show a presentation that she has given to the other teams on ideas for the future of Citizens Advice Somerset. This is due to take place on Tuesday 6th of June at 4pm. We are hoping to hire the Baptist Church meeting room (on the corner by Petters House, opposite the library) but the venue will be confirmed in due course.
Moving claimants from older benefits to Universal Credit (UC)
Child Poverty Action Group (CPAG) have offered us a training session on client’s moving from older benefits to UC. This includes income related benefits, income support, housing benefits and tax credits. The session will be at 10am on the 6th of June via Microsoft Teams. If you get any cases CPAG are interested in some case studies going forward when we start to see managed migration in our area.
Cost of Living (COL) Project
The project covers the whole of Somerset and will offer support to client’s with more than 1 advice need and a vulnerability. The task list for the project is called Somerset COL Crisis Response. The aim is to provide some face to face appointments at Community Access Points around the county. The evening service will man Adviceline as well as delivering advice by call back.
Broadband and Social Tariffs
Broadband and phone providers can offer cheaper packages (social tariffs) to client’s claiming Universal Credit (UC), Pension Credit (PC) and some other benefits. The average household could save £200 by switching to a social tariff. Client’s struggling with the COL crisis may find this beneficial. See below for a list of providers that offer social tariffs: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs
Workers Meeting for Volunteers
There is a Workers Meeting for volunteers on Tuesday 16th at 2pm in Yeovil. Agenda includes safeguarding, update on Merger, cost of living update, refresher on the importance of exploration and your feedback on Connect.
Please let June know if you are attending if you haven’t already.
Spoofed numbers
Ofcom have introduced new rules which require phone companies to identify and block ‘spoofed’ calls – where scammers have imitated the phone numbers of legitimate organisations. This makes potential victims more likely to answer the call, and act on any instructions. Companies must do this wherever feasible – the rules were originally announced in November 2022, but phone companies have had 6 months to comply.
Amazon brushing scam
Scammers are sending branded scarves to Amazon customers in a new brushing scam. This creates a tracking number, allowing the scammer to leave a 5 star review for the product. This bolsters the sellers reviews and sales figures, meaning people are more likely to buy products from the scammer, as they think that they are highly rated.
Universal Credit earned income rules are not irrational or unlawful for those paid fortnightly
The Upper Tribunal (UT) found that a decision assessing a claimant’s earned income based on receipt of 3 fortnightly wage payments was correct. The Court of Appeal had decided that Regulation 54 UC Regulations 2013 was unlawful. However, that was only where it affected monthly paid claimants who received 2 wage payments in an assessment period as a result of a banking day shift in payment dates (for example, when there is a bank holiday). This decision has no wider application and does not affect claimants who are paid fortnightly.
Scam warning
We’ve received an email from the Civil Enforcement Association (CIVEA) advising of a scam company posing as an enforcement agency and sending out fake Notices of Enforcement. Details from genuine enforcement agencies are used fraudulently on the company website. The company has changed its name several times that CIVEA are aware of – Debt Recovery Solutions, Court Enforcement Bailiffs – aka CEBG Legal and WIRO.
Local Government Ombudsman decision – council tax complaint
A decision by the Local Government & Social Care Ombudsman (LGO) has found that Barnet council wrongly closed the client’s council tax account and opened another one, taking 10 months to identify the error. Incorrect bills were sent, the council wrongly obtained a liability order, and bailiffs traced the account to the wrong address. The LGO found fault which had caused injustice to the client, and recommended an apology and compensation. They also required the council to review the report in a full meeting, put into place training, and review the content of council tax bills and its communication policies.
This was an extreme case, but shows the powers of the LGO to go beyond individual redress to address wider systemic issues.
The Employment (Allocation of Tips) Act 2023
The Employment (Allocation of Tips) Act 2023 – or Tipping Bill – has become law, but will not come into force until around May 2024, following a consultation period and secondary legislation. ACAS will draft a new code of practice to support the implementation of this legislation.
The Government believes that around 2 million workers will be entitled to retain 100% of tips earned, worth around £200 million in terms of current employer deductions. Employers will be required to allocate tips no later than the end of the month.
Child Maintenance outside the scope of CMS
Guidance has been set out on calculating child maintenance in cases which fall outside the jurisdiction of the Child Maintenance Service (CMS). This is often known as ‘top up’ maintenance and applies where the income of the payer exceeds £3,000 per week, but can also apply if the payer lives outside the UK.
The court held that the CMS formula should still be the starting point. However, various adjustments may be required due to anomalies, particularly where there is more than one child in higher income cases. Whilst more relevant for those advising high income clients, the case does demonstrate that the CMS formula always remains relevant as a starting point for calculation and a basis for agreement whether or not the CMS is used.
Sudan, homelessness and habitual residence
An email from the Department for Levelling Up to local authorities on homelessness applications from British nationals returning from Sudan says that normal homelessness rules apply, they do not need a local connection and arriving via a port of entry does not give them a local connection to the local authority for that area. In addition, the rules on habitual residence for benefits and housing will be changed to exempt those returning from Sudan, but local authorities should be flexible in the meantime.
Applicants outside the UK – when it’s not safe to travel to a visa application centre
There is new Home Office guidance on when it is not safe to travel to a visa application centre (VAC). It’s probably relevant to visa applicants in Sudan, Afghanistan and Yemen at the moment. The tone of the guidance is that you shouldn’t apply unless you can get to a VAC. Because of the risk of refusal and use of discretion, this will be level 2 advice.
In a nutshell, applicants should first explore whether they can delay their journey until it is safe to travel, use an alternative VAC which they can travel to, pay for a priority visa, if they require a quick decision and where available, utilise the ‘keep my passport while applying’ (KMPWA) service where they need to travel back to their home country pending a decision on their application.
If these won’t help, they can apply, book a VAC appointment, then ring the UKVI call centre and ask for a decision to either predetermine their application before they travel to a VAC to enrol their biometrics or excuse them from having to attend a VAC before they travel to the UK.
Join the Volunteer Voice network
Volunteers contribute an amazing amount of time, enthusiasm, and expertise to Citizens Advice. In the Volunteering Team at national Citizens Advice, we’re working with local Citizens Advice to understand and meet some of the challenges we face in volunteering and we’d love for volunteers to share their unique experiences and insights into what it’s like to be a volunteer with the Citizens Advice service.
Being part of the Volunteer Voice network will:
- give you a chance to share your experience and expertise about being a volunteer!
- enable you to inform the strategic direction of volunteering at Citizens Advice
- allow you to build on your skills and experience for your CV or personal development
Complete this short form to join the Volunteer Voice network and receive a monthly email from the Volunteering team at national Citizens Advice and share your views with us! The Volunteer voice network will run until December 2023.
Healthy Start payments and no recourse to public funds (NRPF)
Last year expert advice posted about the case which led to the Department of Health agreeing to extend the Healthy Start Scheme to British children whose parents had no recourse to public funds (NRPF) or no leave. They would still have to meet the financial criteria for the scheme of take-home pay less than £408 per month.
The new guidance provided for this extension has led to some difficulties in showing that a parent has no permission to stay in the UK. Letters from social workers and charities are no longer accepted. They ideally want confirmation the applicant has no legal status due to arriving illegally or overstaying or a copy of the original visa that has expired.
Confirming that you have no legal status to be in the UK might lead to clients contacting the Home Office, for instance to get a notice of illegal entry or immigration bail documents. If that could be necessary then they would need OISC level 2 immigration advice.
Anti-social Behaviour Action Plan
The Government has published this Action Plan to “stamp out” anti-social behaviour (ASB). It has three aims:
- to treat ASB with the urgency it deserves, by increasing hotspot policing and introducing ‘Immediate Justice measures’
- to change laws and systems to take a zero-tolerance approach to ASB by cracking down on illegal drugs and harmful begging
- to give police and other agencies the tools they need to discourage ASB by increasing fines and investing in positive activities
The plan proposes undefined changes to possession action, including the time frames in which notices can be relied on to make a claim for possession and how quickly claims based on ASB will progress through the courts. At the moment there is no information on how these changes will be implemented – we will keep you updated once we know more.
Guidance for creditors on how to support customers with mental health problems
The Money and Pensions Service (MAPS) has published new guidance. It sets out six key areas where creditors in financial services, utilities and the public sector can do more to support those who are struggling with debt problems and their mental health.
Council tax Ombudsman complaint
Ms X complained that delays in responding to correspondence led to her not getting council tax support on time, and then to a liability order (LO). The Local Government and Social Care Ombudsman (LGSCO) decided that the council’s poor communication and failure to provide advice and support to Ms X meant she lost the opportunity to make suitable arrangements to pay her council tax bill before receiving a LO. The council was ordered to pay her £200 and remove the LO fees.
Select committee call for child maintenance reform
The Work and Pensions Select Committee has called for reform of the Child Maintenance Service (CMS).The Committee highlights that evidence from parents who make payments through the CMS, and those who receive payments, shows that the current system is pushing some parents into poverty, leaving them without enough to live on and in mental distress.
Limited company strike off
Clients sometimes discover too late that their limited company employer has been struck off the Companies House register, for example because accounts have not been filed. If a company is struck off, legally it ceases to exist, meaning that it cannot be sued and judgement cannot be enforced. A court application is then needed to get the company reinstated.
It’s a good idea to follow a company at Companies House to be informed about any strike off proposals. It’s also possible to object to a proposed strike out, for example because a legal claim is going to be made against the company. If an objection is granted, this normally stops strike off for 6 months. A subsequent follow up objection with fresh evidence has to be submitted if more time is needed.
Kinship carers – legal aid changes
From 1 May 2023 legal aid will be extended to cover applications for special guardianship orders made by kinship carers. Kinship carers are family members or friends who take on the care of children who cannot safely remain with their parents. Special guardianship orders formalise the carers’ position and provide them with parental responsibility for the child until they reach 18. This extension of means and merit tested legal aid will apply to private law proceedings and will also cover parents who wish to oppose these applications.
Consultation on Domestic Abuse Protection Orders
Part 3 Domestic Abuse Act 2021 introduced the concept of new Domestic Abuse Protection Orders (DAPOs) and Notices (DAPNs). These are not yet in force but will be available across jurisdictions in both the criminal courts (on application by the police) and in the family court on application by the person needing protection. The Family Procedure Rule Committee (FPRC) has published a consultation on a proposed draft of a new FPR 2010 Practice Direction to implement the DAPOs in the family court.
The consultation is open until 8 June 2023. It’s expected that the DAPOs will be piloted from Spring 2024 for 2 years before a decision is made on national rollout.
Sale of traditional house coal
From 1 May it is illegal to sell traditional house coal in England for use in homes. Coal suppliers and retailers can still sell anthracite coal, semi-anthracite coal and low volatile steam coal.
Tui scam warning
The travel company Tui has warned that it is being impersonated by multiple Twitter accounts. It is asking people not to send any personal information to these accounts and has said that anyone who is unsure about a communication should contact the company by phone.
Expansion of managed migration
In las week’s update, we noted the Government’s announcement that managed migration to Universal Credit (for tax credit claimants only) was to commence from April in Avon, Somerset and Gloucester, and then from May in East London and Cheshire.
At a stakeholder meeting last week, DWP confirmed that managed migration notices would also start to be sent from June 2023 to tax credit claimants in Greater Manchester, East Yorkshire and the Humber.
Non-domestic Alternative Fuel Payment
Businesses can apply for the £150 payment if they didn’t get it automatically and they bought alternative fuels between September 2022 and January 2023. Applications need to be made by 28 April 2023.
Changes to Royal Mail redelivery service
From 2 May, if there is no one at home to take a parcel that won’t fit in a letter box, or if something needs a signature, posties will automatically redeliver the next day. If there isn’t someone there to receive the post the next day, Royal Mail will leave a ‘something for you’ card and the delivery can be rescheduled, delivered to someone else, or collected from the post office.
Broadband social tariff take up
Ofcom have released figures showing that just 5% of eligible households have signed up to a discounted broadband package, and that awareness of these packages is low. Ofcom is urging anyone on a government benefit to contact their supplier about social tariffs to see what is on offer. Ofcom is also urging TalkTalk and O2 to introduce social tariffs.
Department for Work and Pensions (DWP) guidance on changes to benefit cap limits in Universal Credit (UC)
The new benefit cap rates are:
- For couples and lone parents, £22,020 outside London and £25,323 in London
- For single people without children, £14,753 outside London and £16,967 in London
The new rates apply in any UC assessment period beginning on or after 10 April 2023.
Advisory, Conciliation and Arbitration Service (ACAS) guidance on reasonable adjustments
Guidance from ACAS recognises that impairments to mental health are a disability issue, and provides examples of what reasonable adjustments might be along with advice on how to make and respond to requests.
National Minimum Wage (NMW) for domestic workers
Most, but not all, workers are entitled to be paid the NMW. Excepted groups include domestic workers living in the employer’s home, if they are treated as being a member of the employer’s family and they don’t have to pay for their accommodation and meals. However, in a recent case the Employment Appeals Tribunal upheld a decision that the NMW domestic worker exemption is indirectly discriminatory on grounds of sex, and that the claimant was entitled to the NMW for her work.
Non-molestation orders – without notice applications
In a recent, the High Court has given some guidance on when a without notice order should be made on an application for a non-molestation order. The court should consider:
- whether there is a risk of significant harm if the order is not made immediately
- whether the applicant would not apply if the order is not made immediately
- the without notice order should only be made in exceptional circumstances considering the rights of the absent party
- in a ‘one sided hearing’ decided on court papers without the other party having notice, caution should be adopted
- ‘Molestation’ does not have to involve violence but is any degree of harassment that calls for the intervention of the court
- the primary focus should be the ‘harassment’ or ‘alarm and distress’ of those on the receiving end
- there does not have to be a positive intent to ‘molest’
It was stressed that without notice applications should only be made in exceptional circumstances where there is a risk of significant harm, and the supporting statement must expressly deal with this. In this particular case the without notice application had been dismissed.
DWP request for evidence from clients paying child maintenance
A researcher working with the DWP wants to speak to advisers with experience of helping paying parents use the Child Maintenance Service. If you have evidence to share please contact [email protected].
Suitability of interim homelessness accommodation
In R (Davidson) v Cambridge City Council [2023] 3 WLUK 471, the local authority placed the applicant in shared accommodation under Section 188 Housing Act 1996 pending his homelessness application. He had complex mental and physical health needs and while in the accommodation he was assaulted and injured by another resident and had attempted suicide on more than one occasion. The ‘chaotic environment’ also triggered his alcohol abuse.
Mr Davidson sought a Judicial Review (JR) of the suitability of the accommodation and the High Court ordered the council to provide alternative accommodation pending the JR as he had a strongly arguable case that where he was being housed was not suitable.
‘No win no fee’ disrepair claim dangers
Disrepair has historically been a difficult area of housing law to pursue legal action, due to restrictions on Legal Aid funding. A way to tackle this has been an increase in law firms offering conditional fee arrangements (‘no win-no fee’). Flintshire Council has highlighted that firms are cold calling social housing tenants and persuading them to pursue claims where there may be no merit. The concerning point is that if clients pursue a claim and lose they may end up being liable for costs. Clients should ensure that any law firm is regulated with Solicitors Regulation Authority (SRA).
UE Settled Status (EUSS) status and changes to passports
A reminder that clients who change their passports following a grant of status under the EU settlement scheme should also update their online EUSS status before leaving the UK to avoid trouble/delays on re-entering.
June’s Jolly in the Park
Would you like to join us for a tea party?
We are gathering for tea and cake on Saturday 17th June, 12noon to 2pm, at Stoke sub Hamdon Memorial Hall, West Street, Stoke sub Hamdon, TA14 6PZ. If the weather permits there may be rounders and boules. Bring your well behaved partner, friend, child/ren and dog if you wish!
Please let June know if you would be interested in attending.
£100 Household Support Fund (HSF) payment via Post Offices to those on Pension Credit (PC)
Somerset Council has decided to target cost of living support at older people living in Somerset by giving £100 of HSF money to all pensioners who are in receipt of PC. A letter dated 11th or 12th April is being sent to those who are eligible (note that some incorrect letters dated 4th or 5th April were sent earlier in error – these will be reissued).
All payments will be made at Post Offices – those eligible need to take their letter plus original proof of address or photographic ID. The money can be collected on behalf of anyone who cannot visit a post office themselves, by a family member or friend. If nobody else is available to help then Somerset Village Agents can help clients to collect their £100. If this is the case please signpost or refer clients directly to them. This payment does not affect the Auriga HSF scheme.
The Auriga HSF scheme is continuing as before.
British citizenship rights for people born to EU citizens between 1 January 1983 and 1 October 2000
The Home Office has now amended its guidance on automatic acquisition of British Citizenship. They have suspended their policy for the acquisition of citizenship by individuals born in the UK between 1 January 1983 and 1 October 2000 inclusive, to an European Economic Area (EEA) national parent. However, the guidance confirms that if someone has already been recognised as a British citizen, for example, through the issue of a British citizen passport, they will continue to be treated as such.
Updated Department for Work and Pensions (DWP) guidance on Cost of Living Payments
In an update to guidance, the DWP says that although a claimant will not generally be eligible for the Cost of Living Payment if benefit is reduced to £0 in the qualifying period, they may still be eligible if their benefit is reduced to £0 as the result of a sanction and money was taken off benefit for other reasons, such as payments of rent to a landlord or for money owed, or they had a hardship payment because they had a sanction and could not pay for rent, heating, food or hygiene needs.
Online proof of Child Benefit (CB) entitlement
DWP guidance for local authorities informs them that since 28 February 2023, parents and carers have been able to obtain proof of CB entitlement using an online system. Rather than having to call or write to HM Revenue and Customs (HMRC), a claimant can download the information using the HMRC app or via GOV.UK. The evidence can then be printed or saved in a document and used to support claims for other benefits or support.
New digital platform for Employment Tribunal (ET) claims being rolled out
Currently, ET claims are started either online or by completing a paper form – the processes used to manage cases are largely paper based. ETs are however gradually moving to a digital system for case files and case progression and certain processes will be automated. The new system’s aim is to be more user-friendly, to have case documents available digitally to litigants, ACAS and the judiciary, and to allow certain applications to be made and handled online, for example, for claim withdrawal.
The new system is being introduced at the moment for some online claims submitted by litigants in person in Leeds, Glasgow, Bristol and Nottingham – claimants are automatically directed to the new portal to complete their ET1. A phased national rollout is planned in 2023 for all ET regional offices. We understand that it will still be possible to submit paper claims.
Ethnicity pay reporting guidance
Currently only gender pay gap reporting is legally required for employers with 250 or more employees and for the public sector, but awareness of ethnicity and disability pay gaps is increasing.
Prepayment Meters
Ofgem has announced that all British domestic energy suppliers have signed up to an updated Code of Practice for prepayment meters that are enforced under warrant installations and remotely switched without consent (this includes where a supplier installs a smart meter in credit mode but later switches to prepayment mode).
An involuntary prepayment meter installation means a physical installation of a prepayment meter or remote switch of a smart meter to prepayment from another payment method, without positive verbal or written customer consent. Suppliers should not restart involuntary prepayment installations until they can demonstrate readiness to implement the new Code.
Alternative fuel payments changes
Households using heating oil, LPG, biomass and other alternative fuels can apply for £200 in energy bill support. Changes to the scheme mean that those eligible for the scheme can apply using receipts for bulk fuel purchases from June 2022 (it was previously September 2022) to May 2023.
Chartered Trading Standards Institute (CTSI) holiday scam warning
As the holiday season approaches, CTSI has warned that scammers are targeting holiday makers. In particular, scammers create social media and online ads which advertise fabricated holidays at tempting prices. Potential victims are asked to pay by cash, bank transfer or other unusual payment methods – and often don’t discover the holiday is fake until they attempt to travel. Scammers are also taking advantage of disruption caused by UK Passport Office strikes by offering bogus fast track passport services.
Domestic Abuse – controlling or coercive behaviour
The Domestic Abuse Act 2021 (Commencement No. 1) Regulations 2023 have brought into force section 68 Domestic Abuse Act 2021 (DAA) from 5 April 2023. This means that family members or former partners no longer need to be living together, as previously was the case, to come within the scope of the offence. This will strengthen the law governing post-separation abuse, but will only apply to behaviour on or after 5 April 2023.
Government Emergency Alerts – domestic abuse concerns
On Sunday 23 April 2023 at 3pm, the Government is testing a new emergency alert system nationally via the mobile phone network. All mobile phones will be sent a test alert message which will be accompanied by a loud sound, even if a phone is switched into silent mode. Domestic abuse charities have said that this could potentially put those at risk who have a secondary or secret phone due to domestic abuse concerns. Check the emergency alerts announcement on GOV.UK.
Refuge has prepared a short YouTube video on how to turn the alerts off during the test if you have clients in this situation. Watch the ‘Managing Emergency Alerts on your phone’ video on YouTube.
Lack of capacity in ‘safe accommodation’ leaving domestic abuse survivors homeless
A new government report has revealed that 40% of domestic abuse survivors are turned away from safe accommodation due to lack of capacity. ‘Safe accommodation’ is a provision provided in England under the Domestic Abuse Act 2021.
A person is considered homeless if accommodation is unreasonable to continue to occupy because it is probable that this will lead to domestic abuse against them or someone in the household.
A victim of domestic abuse also has an automatic priority need for interim accommodation if they are homeless as a result of being a victim of domestic abuse.
Jobcentre Plus Opening Times
Jobcentre Plus offices and phonelines are closed for the bank holiday on 1 May and for the King’s Coronation on 8 May. To make sure people get their payment on a day when Jobcentre Plus offices are open, some payments will be paid early. If the expected payment date is Monday 1 May, benefits will be paid on Friday 28 April. If the expected payment date is Monday 8 May, benefits will be paid on Friday 5 May.
Voter ID campaign
The Government has introduced a requirement for voters to show photo ID when voting at a polling station at some elections. This new requirement will apply for the first time at the local elections taking place in some areas of England on Thursday 4 May 2023. Anyone who does not have an accepted form of photo ID will be able to apply for a free voter ID document, known as a Voter Authority Certificate.
Reporting online sales tactics
The Government has a new online form as part of the Online Rip-off Tip-off campaign which allows people to report unfair online sales tactics. There is also more information about some common sales tactics that people might want to report on the campaign webpage.
WhatsApp account takeover scam
Scammers are attempting to take over WhatsApp accounts in order to carry out fraud. Once an account has been taken over, scammers try to gain access to the potential victim’s account contacts by sending seemingly normal messages, at the same time as trying to log into the new target account. This generates a WhatsApp six-digit code which the target receives as a message. The scammer then asks the target to send the code to them as they ‘sent it by accident’. Once they have the code they can lock the user out and begin the process again.
Clients using incorrect immigration application forms
The Home Office has changed its guidance on the variation of applications. If it appears to them that a valid form has been used for an application, but the applicant may have chosen the wrong route or category, or used the wrong application form, then the applicant will be sent a notice called ‘Checking whether intended application been made’.
If the wrong route may have been selected, the applicant will be asked whether they have made a mistake and want their application to be amended and considered under a different route or category. If the applicant doesn’t reply within 14 days, they’ll consider it under the route for the form submitted. Where the wrong form has been used, the applicant will be advised to seek legal advice, and to submit any different (i.e. ‘varied’) application within 14 days. If they don’t it will be considered on the rules to which the form applies.
Applicants will continue to get 14 day warnings if an application is not valid for the route selected.
To simplify, if the Home Office thinks you may have done something wrong in selecting the route or with validity, then a 14 day notice will be given.
New updated list of visa fees in force from 13 April 2023
The Home Office has published an updated list of immigration and nationality application fees. There have been no changes to existing fees. However, new fees have been introduced for the new Innovator Founder Route (£1,000) and for prospective scale-up sponsors applying for endorsement (£1,500).
DWP publishes report on the effectiveness of sanctions
The main findings of the report are that sanctions are largely ineffective in increasing employment and decrease the movement of sanctioned claimants into higher paid work. This negative impact had a long-term effect on sanctioned claimants. However, the report suggests that these negative outcomes need to be balanced against the ‘likely positive deterrent effect that the sanction regime introduces’ which affects other benefit claimants. The DWP suggests that the fear of sanctions make all benefits claimants more likely to comply with work-related requirements.
Further research also found that sanctions had a negligible impact on assisting claimants into paid work and found other negative outcomes for claimants associated with sanctions. These include little evidence that welfare conditionality enhanced people’s motivation to prepare for or enter paid work.
In addition some people have been pushed into destitution, survival crime and ill health by sanctions and they routinely triggered profoundly negative personal, financial and health outcomes.
Council Tax Reduction (CTR) Update
CTR for Somerset has been implemented in QBC for working age client.
If a client who is on Universal Credit (UC) can claim Carers allowance (CA), the CA will be deducted from the UC pound for pound. However the client could potentially receive a higher band of CTR as CA is disregarded. Therefore client’s UC would be lower, so client’s weekly income would also be lower, which could make the client eligible for further CTS. In addition CA gives claimant class 1 National Insurance contributions which are needed for contribution based benefits and State Retirement Pension.
Mitigation of loss in Employment
This is the principle that an employee must, in most cases, take reasonable steps to minimise the loss they suffered as a result of a wrong act to recover compensation for it. For instance, an employee claiming a compensatory award for unfair dismissal will be expected to show they tried to find another job, if the employer is arguing that they failed to mitigate their loss.
The Employment Appeals Tribunal reiterated that a finding that there has been a failure to mitigate should not normally be dealt with by reducing the compensatory award by a percentage. Instead, the Tribunal should estimate when, acting reasonably, the employee would have found a new job, and reduce compensation from that point to reflect notional earnings.
Logging out of Connect
When you have finished using Connect it’s important that you log out properly. If you close your tab, browser or laptop without logging out of the platform Connect may still try to route client calls to you, you may still appear as ‘Available’ to your supervisor, your performance data won’t be accurate and you may have difficulty logging back in.
Passport Office Strike action delays
Strike action at passport offices began on 3 April and is expected to last until 5 May. However, His Majesty’s Passport Office is still confirming that delays to passport applications will not exceed the current 10 weeks to get a passport. If you have a client who needs to get a passport for urgent or compassionate reasons, you can check the Home Office fact sheet for more details.
CAFCASS introduce new course for separating parents
From 3 April the Children and Family Court Advisory and Support Service (CAFCASS) has introduced a new programme called ‘Planning Together for Children’. This new course will replace the existing ‘Separated Parents Information Programme’ (SPIP).
These programmes are directed at families who are engaged in private law family court proceedings, for example applications for Child Arrangements Orders. Attendance at the programme can be ordered by the court or a CAFCASS family court adviser can refer the parties at any stage of the proceedings.
Managed migration
The DWP have announced an intention to move more Tax Credit (TC) claimants over to Universal Credit (UC) via managed migration. This will initially be Avon, Somerset and Gloucester in April and then, from May, East London and Cheshire.
Households that receive tax credits only will be the first to be asked to make the move to UC. Those affected will receive a letter from DWP notifying them of the action they need to take, and the support available to help them.
In most cases, people will be better off following a move from legacy benefits to UC. However, where an individual’s entitlement to UC would be lower than their legacy benefits entitlement, they may be entitled to a top-up payment known as Transitional Protection. This means that their UC entitlement will be the same as their legacy benefit entitlement at the point they move.
End of life rules change
Personal Independence Payment (PIP), Attendance Allowance (AA) and Disability Living Allowance (DLA) have now caught up with the already in-force changes to income-related benefits.
From Monday 3 April, special rules benefit claims can be brought by those whose death is reasonably to be expected within 12 months (instead of 6 months). The SR1 form has now replaced the DS1500 and GOV.UK guidance to clients, and their medical professionals, has been updated to reflect this.
Deductions from benefit for ongoing energy bills – consent required
From 1 April 2023 energy suppliers must get client consent before requesting new or increased deductions from benefits for ongoing consumption for energy. The Social Security Benefits (Claims & Payments) (Amendment) Regulations 2023 replace the temporary pause on energy suppliers’ ability to request new or increased deductions from means-tested benefits for ongoing fuel consumption which came in last year and ends on 6 April.
One touch and broadband switching
From 3 April there are new rules for a one touch switching process for landline and broadband residential customers, which make it easier to switch providers. But Ofcom has opened an enforcement programme as providers have not introduced their new processes on time.
Energy
The last payment of the Energy Bill Support Scheme has been made to people who pay for their electricity by direct debit, standard credit or payment card, cheque, or a smart meter.
People who have a traditional prepayment meter (PPM) should have got their vouchers by text message, email or post which are valid for 3 months. All vouchers must be used by 30 June 2023. If a voucher has expired, people should contact the supplier and ask for a new one before the scheme ends on 30 June. Some PPM customers will have received the discount automatically by special action message – they shouldn’t need to take any action.
Food Parcels
Food parcels cannot be delivered. If a client is requesting a food parcel please explore how they will be able to pick it up from The Gateway (Yeovil). If client’s do not have their own transport they could ask if a family member, friend or neighbour would be able to give them a lift or pick up the food parcel on their behalf.
Household Support Fund and Benefit Appeals wait times
HSF applications are currently taking 12 working days to process. Benefit appeals average wait time for listing is now 24 weeks, but they allow themselves 29 weeks before escalating, and then the actual date will be after that. Therefore appeals are probably going to take 7-8 months to be heard currently.
Somerset Council Tax Reduction (CTR) Evidence forms
Kim has set up a call for evidence regarding the new CTR scheme for Somerset. Can everyone look out for issues with CTR and do an evidence form for any clients who are worse off under the new scheme. Evidence forms can also be raised for clients who we have already worked with who we noted were worse off when the scheme started for South Somerset last April.
Cost of Living 2023/2024
Client’s may be able to get up to 5 payments to help with the cost of living if they’re getting certain benefits or tax credits. Client’s do not need to apply. If they’re eligible, they’ll be paid automatically in the same way they usually get benefits or tax credits. This includes if a client is found to be eligible at a later date. These payments are not taxable and will not affect benefits or tax credits. See the link below for the full guidance.
https://www.gov.uk/guidance/cost-of-living-payments-2023-to-2024#full-publication-update-history
Somerset Unitary Authority
We have set up a temporary page to collate information in regards to Somerset Council. At the moment this includes council tax information and the new format of district and county council email addresses. From the 01/04/2023 the telephone number for all council services will be 0300 123 2224. There is also an about page for information on Somerset Council.
For further information please this link: https://citizensadvicesomerset.org.uk/portal/somerset-council-what-we-know/
Evening Appointments
We will be standing down the evening service for a couple of weeks or so while we review and revise it to see what we can offer going forward. In the meantime if you have a client who needs an evening interaction please liaise with Kim directly and we can review on a client need basis.
Casebook advice levels
Casebook advice levels will be changing from ‘information’, ‘discrete’, ‘detailed’ or ‘casework’ to ‘information’, ‘advice’ or ‘casework’. We believe this will be from the 1st of April.
Redesigned PIP Review form
The DWP has been working on a redesign of the PIP review form, and the accompanying letter for some time. The form is issued for ‘planned reviews’, i.e. those instigated by the DWP. The redesigned form and letter will be issued to a random selection of PIP claimants who are due to receive their PIP review form between 30 March and end of April 2023. The redesigned review form goes into much more detail than the existing one, so more claimants may present needing assistance with the form.
Additional Jobcentre Support (AJS) Pilot
The DWP has announced that the AJS pilot will be rolled out to 60 Jobcentres by the end of March. The AJS pilot aims to provide UC claimants who have been out of work, or on low earnings, for 13 weeks, with a fortnight’s extra work coach time and group work search activities. Participation will be mandatory for those selected.
Plans to make mediation compulsory in low level family cases
The Ministry of Justice (MOJ) has published plans to introduce mandatory mediation in most private law children applications and financial applications before going to court. At present it is a requirement only to attend a Mediation Information and Assessment Meeting (MIAM) subject to some exemptions. These changes will not apply in cases involving domestic abuse or child protection. Views are also being sought on increasing family court fees to incentivise using mediation as an alternative.
Under the proposals, parties will have to make a ‘reasonable attempt’ at mediation unless they have a valid exemption, and financial penalties via costs orders are being considered for those not complying or causing delay by refusing to accept a reasonable offer. The compulsory mediation will be fully funded up to £500 for children cases. In financial remedy cases, the MOJ are considering either matching the funding in children cases, or adopting legal aid funding thresholds.
Extension of Family Mediation Voucher Scheme
Alongside the consultation on compulsory mediation, the MOJ has also announced the extension of the current mediation voucher scheme to April 2025. The scheme was originally introduced in March 2021 and provides £500 towards mediation costs for eligible cases.
A ban on letting properties to families with children is likely to be discriminatory
The Property Ombudsman (TPO) in England has decided that blanket bans on letting properties to families with children discriminate against women and are against their code of practice. TPO says that they will investigate any such cases referred to them where the agent is a member.
EU citizens and British citizenship
A recent court case decided that individuals born in the UK between 1 January 1983 and 1 October 2000 to an EEA national parent (who had not obtained indefinite leave) were not automatically British. The Home Office had previously interpreted the law as meaning that an EU citizen exercising any treaty rights (such as working) for any length of time, was to be regarded as ‘settled’ in the UK, and so a child born to them in the UK was British.
The Home Office has suspended their policy on this, which could affect new passport applications from people affected. If someone has already been recognised as a British citizen, for example, through the issue of a British citizen passport, they will continue to treat them as such.
Unitary council
Somerset Council will have a single telephone number for all council services – 0300 123 2224. Phone lines will be open 8.30am to 5pm Monday to Friday. This should make it simpler and easier for client’s to get in touch. However the council expect to be very busy in the first few weeks.
Council Tax Support not appearing on bills
If you get clients asking about council tax bills that have appeared without CTS being applied, please gain permission from the client for us to check for them. Once we have their consent, client details can be forwarded to Kim so that she can raise the issue directly with the person in charge of billing.
Abolishing the work capability assessment (WCA) for Universal Credit (UC)
The Government’s White Paper ‘Transforming Support: The Health and Disability White Paper’ proposes to:
- legislate to remove the WCA so that there is only one health and disability functional assessment – an ‘improved’ version of the current assessment for PIP.
- remove the UC LCWRA element and replace it with a new health element, awarded to claimants who satisfy the new health assessment, regardless of work status.
- introduce more personalised levels of conditionality and employment support.
These proposed changes would take effect for new claimants from 2026 at the earliest.
Increase in work-related conditionality for UC claimants
Changes were announced to work-related conditions for UC claimants, most of which are likely to take place in the near future. The aims are to:
- increase work coach intervention and work search requirements for a greater number of UC claimants
- ‘strengthen’ the way the sanctions regime is applied by automating part of the process ‘to help ensure that work coaches have the tools and training to implement sanctions as effectively as possible, including for failing to take up a job’
This includes increasing the administrative earnings threshold to 18 hours at the national living wage for individual UC claimants and removing the threshold for couples so that more UC claimants will be subject to work-related conditionality.
Lead carers of children ages 1 or 2 will receive additional attention to help them prepare for work and those responsible for children ages 3 to 12 will be encouraged to increase their working hours. In addition all young unemployed people will receive access to Youth Hubs and Youth Employability Coaches. Furthermore, measures will be put in place to encourage over 50s, who are not in paid work, to return to paid work. This will include creating over 50’s ‘returnerships’ and offering ‘Jobcentre MOTs’ to this group.
The Budget – Energy Price Guarantee (EPG)
The Chancellor has announced in the Budget that EPG support has been extended for an extra 3 months – from April to June. The EPG reduces the amount of energy households can be charged per unit of gas or electricity. The Chancellor has also said that it is taking action to remove the premium paid by households using prepayment meters. The change is expected to happen from 1 July, via updates to the Energy Price Guarantee.
Prepayment Meter Installations
Ofgem Chief Executive James Brearley has advised MPs that the voluntary agreement made with energy suppliers to suspend prepayment meter (PPM) installations will continue beyond 31 March 2023. Ofgem also confirmed that ‘they will not be restarting forced installation of prepayment meters at the end of March, and will only do so when, and if, they can establish that they are acting in accordance with that new code of practice.’
Household Support Fund and No Recourse to Public Funds (NRPF)
Local authorities have the power and discretion to consider on a case by case basis the legal powers and duties they have to determine whether an individual with NRPF should be assisted via the Household Support Fund. They may be eligible if the local authority considers there to be a child welfare concern or a genuine care need that does not arise solely from destitution.
——–
PIP essential questions
When client’s are contacting us about PIP eligibility please make sure to check the PIP essential questions and include this assessment in your write up. We are working on getting these added to VAPro and potentially adding them to the essential questions page.
PIP Eligibility checklist
1) How old is the client?
16-64 – continue with this checklist
0-16 – client cannot claim PIP (consider DLA)
64 or over – client cannot claim PIP (consider AA)
2) Does the client live in Great Britain?
YES – continue with this checklist
NO – they will not qualify for PIP, however if they live in the European Economic Area (EEA) or Switzerland they should write to:
Exportability Co-ordinator
PDCS, Warbreck House
Warbreck Hill Road
Blackpool
FY2 0YE
3) Has the client been in the UK for two out of the last three years?
YES – continue with this checklist
NO – client will not qualify for PIP, unless they have been outside the UK:
- a) for medical treatment
- b) as a member of HM Forces or their family (spouse/civil partner/child/children
4) What is the client’s Nationality?
British – Go to question 6
Other – Go to question 5
5) Has the client been told that they have no recourse to public funds?
YES – Cannot qualify for PIP (unless living with a family member who is EEA national)
NO – Go to question 6
6) There are special rules for people who are terminally ill. Does the client have a progressive disease and is not expected to live for more than six months? If so they can claim under ‘special rules’.
YES – Client should call DWP and make the PIP1 claim
NO – Go to question 7
7) People can only normally qualify for PIP if they have needed help for 3 months and are likely to need help for a further 9 months after the date they have qualified. Is the client likely to satisfy this test?
YES – Go to question 8
NO – Go to question 8C
8) Does the client have meet A or B (attaining 8 points or more), or C below?
- A) DAILY LIVING – Does the client need* assistance, prompting or supervising with the daily living activities?
Preparing food
Taking nutrition
Managing therapy or monitoring a health condition
Washing and bathing
Managing toilet needs or incontinence
Dressing and undressing
Communicating verbally
Reading and understanding signs, symbols and words
Engaging with other people face to face
Making budgeting decisions
* Remember the client does not actually have to have help.
- B) MOBILITY – Does the client have difficulty getting around outdoors?
Planning and following a journey
Moving around
- C) OTHER QUALIFYING CRITERIA – Do any of the following apply?
Need help with dialysis at home or in a minimum care unit at least twice a week (where they do not receive help from hospital staff)?
Is client 100% blind AND 80% deaf and need someone with them when out of doors?
Have had both legs amputated at or above the ankle, or were born without legs or feet?
Severely mentally impaired with severe behavioural problems and need help with personal care day AND night?
Summary for Question 8
YES – Client should call DWP and make PIP claim
NO – Client is unlikely to be eligible for PIP (speak to Supervisor)
CLAIMING PIP:
Telephone: 0800 917 2222 (Monday to Friday, 8am to 6pm)
Textphone: 0800 917 7777 (Monday to Friday, 8am to 6pm)
PIP1 forms (for paper applications) will only be provided in exceptional circumstances.
PIP2 – PREPARATION:
Explain to the client the PIP claimant journey and a copy of the PIP descriptors so they understand how entitlement to PIP is assessed.
Explain that they will receive a PIP2 “tell us how your disability affects you” form. Direct Client to the public site section on filling in the PIP2 https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-claim/fill-in-form-pip/
Suggest they gather supporting medical evidence and keep a diary of their care needs.
If client has no-one else to help them fill in the form and they could not do this themselves then refer to supervisor to see if any available appointments if South Somerset client or task to supervisers if client of other LCA.
CASEBOOK: Write up a comprehensive overview of client’s health issue/s and the difficulties they have.
Benefit rates 2023/24
Please be aware of these benefit uplifts in April as they are significant.
Free childcare extension
To get parents back into work, or into more work, the government has announced as part of the budget:
– From 04/23 all working parents of two year olds can access 15 hours free childcare (as is available now for 3 and 4 year olds)
– From 09/23 all working parents of children aged 9 months to 3 years can can access 15 hours free childcare (as is available now for 3 and 4 year olds)
– From 09/25 From 09/23 all working parents of children aged 9 months to 3 years can can access 30 hours free childcare (as is available now for 3 and 4 year olds)
– Parents will be “supported” with upfront childcare costs (somehow, watch this space!)
To try and achieve this the government is increasing rates paid to childcare providers and reducing the staff to child ratio from 1:4 to 1:5. Also, for note, it is only paid for the equivalent of 38 weeks p.a. (but can be spread)
Over 50s in receipt of JSA, ESA or UC, and employment
There has been a lot of jargon from the government about this in recent months. The clear intention is to get people over 50 off means tested benefits and back into work. The latest updates from DWP can be summarised as follows:
– Increased funding to expand the Sector-based Work Academy Programme (SWAP) scheme which offers pre-employment training, a work experience placement, and a guaranteed job interview
– Expanding Skills Bootcamps
– Introducing ‘returnerships’ (entirely unnecessary jargon but you get the idea) to bring the above two points together with Apprenticeships
– Extending the period of full-time learning that UC claimants in the intensive work search regime can do, the Train and Progress (TaP) scheme. This is as a direct result of increasing the Administration Earning Threshold (the amount you have to earn when on UC to be left alone more, also known as “light touch regime”)
– Digitising the Mid-Life MOT not just providing it in Job Centres
A lot of this is not new as it was announced last year, but it will start to crop up in advice conversations if it hasn’t already.
FCA help for mortgage borrowers
The FCA has confirmed final mortgage guidance, setting out the ways mortgage lenders can help customers worried about or struggling with their mortgage payments because of the rising cost of living. The key word in this if forbearance, in lots of different ways
Changes to the Immigration Rules
A Statement of Changes in Immigration Rules has been published. A lot of these will come into force in the next month, others later in the year or 2024. This is really for information, it is unlikely most of this will be applicable to regular advice but we will see. It includes:
– the new Electronic Travel Authorisations that are to be required for non-visa national visitors and creative workers from June
– disability will be added to the exceptional circumstances to be taken into account when imposing or lifting the no public funds condition
– time as a visitor, short term student or a seasonal worker, or on immigration bail, will no longer count towards the 10 years needed for a long residence application
– victims of domestic abuse with a family based visa will be able to apply from outside the UK
– the EU settlement Scheme rules are amended for people who have been in a relationship for more than 2 years (durable partners) and for EUSS family permit holders
Wellbeing advice updates….
Given the increased amount of interaction we are having with people who are struggling with the mental health, for a variety of reasons, we have added and will keep this section in the Need to know this week… for a while. It will have regular updates that you may find appropriate to pass onto clients. The first few things here aren’t new so you may know about them but anyway, they are here this week as a start.
– The WATCH project. They do not just operate in Chard, they do things in other towns in our area and are part of Open Mental Health. They run a range of training and peer group support activities for adults. Worth knowing about
– Wellbeing South Somerset. Wellbeing and support directories
– MIND in Somerset Crisis safe spaces. In addition to Mindline that we all know about, and their other projects
– Enable Support Services. Note the short term supported accommodation in Yeovil and Wells
– Spark. Volunteering opportunities across Somerset
– u3a. Peer support and activities for people no longer in work
– SS&L. Lots of opportunities for adults to learn skills, generally free of charge. They also partner with a lot of other organisations to offer these courses, for example Abri
Know of something that is worth sharing? Tell us 🙂.
In case you missed it last week….
National Minimum Wage rates from 1/4/23
– workers aged 23 and above – £10.42/hour
– workers aged 21 and 22 – £10.18
– workers aged 18, 19 and 20 – £7.49
– workers aged under 18 – £5.28
– apprentices aged under 19 and apprentices over 19 but in the first year of their apprenticeship – £5.28
– accommodation offset – £9.10/day
Where there has been a change, for instance because the NMW has increased or the worker has had a birthday, the worker is entitled to the rate in force on the first day of their pay reference period – a month or less. So, if a worker’s pay reference period is a week starting on Fridays, the new rates will only apply to their pay from 7 April 2023.
Legal aid changes in Domestic abuse and Children cases
From 1/3/23 changes to the LA rules mean applicants in DA abuse cases no longer need a face to face appointment with their GP to get medical evidence in support of their legal aid application. Doctors can now issue letters following a video or telephone appointment. These are only small changes to an LA system that continues to struggle, but they are positive.
National Minimum Wage rates from 1/4/23
– workers aged 23 and above – £10.42/hour
– workers aged 21 and 22 – £10.18
– workers aged 18, 19 and 20 – £7.49
– workers aged under 18 – £5.28
– apprentices aged under 19 and apprentices over 19 but in the first year of their apprenticeship – £5.28
– accommodation offset – £9.10/day
Where there has been a change, for instance because the NMW has increased or the worker has had a birthday, the worker is entitled to the rate in force on the first day of their pay reference period – a month or less. So, if a worker’s pay reference period is a week starting on Fridays, the new rates will only apply to their pay from 7 April 2023.
Private bailiffs “Dressing up like Police Officers” to scare tenants
There have been reports, nationally, on cases of private landlords hiring uniformed security to carry out illegal evictions without court action. The private bailiffs have been attending properties in clothing and vehicles very similar to those used by police officers. As a reminder, Bailiffs are only able to evict tenants following proper notice and a court order for possession. The tenant should receive a form N54 ‘Notice of Eviction’ giving 14 days notice of when the eviction will take place.
Asylum questionnaires briefing
You can read the full briefing for advisers on the streamlined process asylum questionnaires. The briefing suggests what you can and can’t do if an asylum seeker needs help with their questionnaire. In addition, national CA has added two template letters to the web site for clients to request an extension if necessary.
Deductions from benefit for fuel consumption
Previous regulations, introduced in April 2022, placed a temporary pause on energy suppliers being able to make requests for new or increased deductions from means-tested benefits in respect of ongoing fuel consumption. Those regulations were due to expire on 6/4/23. However, the previous regulations have now been revoked, effective 1/4/23, and replaced with a requirement that energy suppliers must now obtain consent from clients before requesting new or increased deductions from benefits in relation to ongoing fuel consumption.
Support for mortgage interest (SMI) loans
With effect from 3/4/23, the qualifying period for SMI loans (i.e. the amount of time a person has to have been entitled to benefit before being eligible to apply for a SMI loan) is reduced from 9 months to 3 months. The rule which prevents a claim for SMI for Universal Credit claimants if they have any earned income is also abolished.
Cost of stamps breaks the £1 barrier
From 3/4/23 the price of a first class stamp will increase by 15p to £1.10, and the price of second class stamps will increase by 7p to 75p. Ouch!
Legal aid changes in Domestic abuse and Children cases
From 1/3/23 changes to the LA rules mean applicants in DA abuse cases no longer need a face to face appointment with their GP to get medical evidence in support of their legal aid application. Doctors can now issue letters following a video or telephone appointment. Also from 1/3/23 in public law children cases, non-means tested LA is being extended to parents and those with parental responsibility when opposing applications for adoption orders or placement orders by Local Authorities.
These are only small changes to an LA system that continues to struggle, but they are positive.
Photo ID when voting
The Government has introduced a requirement for voters to show photo ID when voting at a polling station at some elections. This new requirement will apply for the first time at the local elections taking place in some areas of England on Thursday 4/5/23. Anyone who does not have an accepted form of photo ID will be able to apply for a free voter ID document, known as a Voter Authority Certificate
The EBSS alternative funding applications portal
Clients that need to apply for funding from the EBSS, because they are off grid and don’t get it automatically, can now apply through the government portal. Clients can also apply by phone by calling 0808 175 3287
In-Home displays
These devices are giving rise to more and more queries/issues. This has led to national CA publishing pages on the public site about them and how to use them and how to resolve issues with them.
Minimum age for marriage
From 27/2/23, the Marriage and Civil Partnership (Minimum Age) Act 2022 has come into force and the minimum age for marriage or entering a civil partnership in England and Wales has now increased to 18. Previously it was possible to marry at 16 with parental consent or an order from the Family Court. The changes also amend Section 121 Anti-social Behaviour, Crime and Policing Act 2014 to strengthen the law around forced marriage, by making it an offence to do anything to arrange the marriage of a child, with or without force.
Qualification requirements to be introduced for social housing managers
Social housing managers will be required to gain professional qualifications under new rules to protect residents and raise standards in the sector. The requirement will be introduced via amendments to the social housing regulation bill. You can read a statement about the requirement for social housing managers on GOV.UK.
Homes for Ukraine update
Michael Gove has written to hosts and guests to summarise the current position with the Homes for Ukraine Scheme. There is very little new information. The only key points are:
– The ‘thank you’ payment has been extended for up to two years from when a guest first arrived in the UK, and increased in the second year from £350 to £500 per month
– Ukrainians who entered under the scheme have been reminded to apply for a Biometric Residence permit within 6 months of UK entry
Specified accommodation – Housing Benefit review
Over the next year, local authorities will undertake a review of their HB caseload due to a wider aim of improving data around specified accommodation.
They have been asked to look at every single case and confirm what category of specified accommodation it is (i.e. temporary, supported, exempt). This review will almost certainly result in challenges being made to HB awards where the LA does not believe the accommodation meets the definition. As a result, you may see more queries from clients on the subject. You can find definitions, eligibility criteria, case law and answers to FAQs in our article ‘Defining specified accommodation’ on the Medium website.
Lower cost prepaid prescriptions for HRT
People needing ongoing prescriptions can pay in advance to save money. From 1/4/23, prepayment certificates for hormone replace therapy (HRT) will cost just £18.70 for 12 months.
Household Support Fund extended
The household support fund has been extended with the next tranche of money being available from 1/4/23. At this stage we do not know what the offer will be but we assume similar to what it currently is/was.
Forced and remotely switched prepayment meters (PPMs) – Ofgem announcement
On 21/2 Ofgem called on suppliers to check their recent forced and remotely switched PPM installations, and to consider removal and compensation where rules weren’t followed. The regulator has also announced:
– the terms of reference of the urgent investigation into British Gas
– the scope of the in-depth market compliance review into how PPMs are handled across the market
– a launch of urgent work with stakeholders to look at what further protections may be needed within the rule, regulations and guidance around PPMs. You can read Ofgem’s next steps on forced prepayment meter installations in their press release.
Ofgem has also confirmed that smart meter switching to prepayment mode is also paused. They have written to suppliers to confirm that all of the following are paused until 31/3:
– Forced installation of prepayment meters (PPMs)
– Smart meter mode switching unless the client agrees
– New court applications for warrants to install a PPM
Mortgage arrears
The most recent mortgage possession stats show all stages of possession action continue to increase in volume, compared with the same quarter in 2021 (October to December).
– possession claims are up 23% with orders up by 50%
– warrants for possession are up 88% and actual evictions by bailiffs are up 134%
The time it takes for a case to progress from claim to repossession is just under 64 weeks, which is almost half the time it took in 2021.
We are going to see more and more owner occupier clients with mortgage arrears going forward so please review the advice.
New measures to tackle domestic abusers
The Government has announced a raft of new measures to protect women and girls from harassment, aggression and violence. The measures include:
– tougher management of offenders including adding those with a conviction of controlling or coercive behaviour who are sentenced to 12 months or more imprisonment or a suspended sentence to the violent and sex offender register
– piloting the new domestic abuse protection notices and orders in Gwent, Greater Manchester, and 3 London boroughs (Croydon, Bromley and Sutton)
– launching the Ask for ANI codeword scheme in 18 Jobcentre and jobs and benefit offices
– identifying dangerous perpetrators before conviction by developing a new digital tool which will use police data to identify individuals who are high risk and likely to commit offences
You can read more in ‘Domestic abusers face crackdown in raft of new measures’ on GOV.UK.
EUSS Updates
1. It’s been announced that the UK Government will not appeal the High Court decision against them in a case taken by the 3million and The Independent Monitoring Authority for the Citizens’ Rights Agreements.
The court said that people with pre-settled status cannot lose or be denied permanent residence rights just because they don’t make a second application to the EUSS before the expiry of their pre-settled status.
We don’t yet know what this means for applications, but in the meantime applying for settled status should still be encouraged.
2. The guidance to Home Office staff on derivative rights to reside under the EUSS has been updated. The guidance explains how applications made to the EUSS from persons with a derivative right to reside will be assessed.
3. The India Young Professionals visa scheme is now open. It allows for Indian Citizens between the ages of 18-30 with a degree and savings of £2,530, to live and work in the UK for up to 2 years. Places are limited on this scheme and there’s a ballot selection stage.
Royal Mail international postage services
After the recent cyber attack, Royal Mail has announced that it can now accept and sell postage for letters and parcels to all international destinations again.
Mould and Social Housing
The Government has tabled amendments to the Social Housing Regulation Bill which will require social landlords to fix damp and mould in their properties within strict new time limits. The new rules will form part of the tenancy agreement, so tenants can hold landlords to account by law if they fail to provide a decent home. Further powers will continue to bolster the Housing Ombudsman in ensuring landlords learn from past mistakes. The Ombudsman will be able to instruct landlords to measure their service against guidance on issues such as damp and mould, to help drive improvements following complaints from tenants. However, this is all going to take time so watch this space but please do not raise client expectations at this stage.
Water Bill Rises
Water bills in England and Wales are set to rise from April by the largest amount for 20 years. An average household will see a rise of about £31.
You can read the Consumer Council for Water’s press release about water bill rises on their website.
Remember, we have projects and knowledge that can help clients struggling with water bills (or not paying them!).
JD Sports Cyber Attack
A cyber attack on JD Sports has put 10 million customers potentially at risk. The company says hackers got hold of a limited amount of data and it doesn’t hold full payment card details. JD Sports also believe that no passwords to online accounts were accessed – it is contacting customers directly whose data is at risk.
Late/Delayed EUSS Applications
We have raised the issue previously of the way in which EEA citizens can enter the UK and get temporary leave to remain. They can simply come in on a visitor visa, make an application to the EUSS without any real likelihood of success, get a Certificate of Application (CoA) and then get work and housing. The application will probably be refused but this might take some time. meaning people have effectively moved their lives to the UK only to be told to leave.
The Independent Monitoring Authority (IMA) has now published a statement explaining that the Home Office is currently undertaking an exercise to update UKVI accounts of EUSS applicants refused status between June 2021 and April 2022, where those accounts had continued to show a Certificate of Application (CoA) rather than a refused status. No doubt this process will need repeating for May2022 -, and of course will undoubtedly delay any new applications making matters worse. As a result, there will be a large number of EUSS applicants who will have continued to live, work, go to school, get health care etc. in the UK, when they were not entitled.
This is potentially a huge problem for the UK and demonstrates the failures of the Home Office that have dogged the entire Brexit process. Evidence forms please.
Discrimation in Migration from Legacy Benefits
The High Court has found that the DWP discriminated when it failed to fully compensate people for the financial loss they incurred when they were naturally migrated (not managed migration) from legacy benefits to UC. The DWP had appealed the original decision but the Court of Appeal rejected their request to appeal further. The DWP has now been formally asked to address the unlawful discrimination impacting an estimated 50,000 benefit claimants. Watch this space!
Time Off Work for School Closures Due to Strikes
A reminder that employees who can’t work because their child’s school is shut should be able to take unpaid Time Off for Dependants (section 57A of the Employment Rights Act 1996), regardless of how long they’ve worked for their employer. Other solutions include asking for holiday (although an employer is entitled to insist on advance notice), asking to work from home, or asking to work at different times/make up the time.
Changes to Administrative Earnings Threshold (AET)
On 30/1 the government increased the AET from to £617 for an individual and £988 for a couple. This means an estimated 120,000 low-earning UC claimants will be moved to the Intensive Work Search Group, meaning they need to find more or better paid work. The DWP stated:
“These changes are part of the Government’s plan to help UC claimants to earn more and increase participation in the labour market. Part of the changes include regular, fortnightly appointments with a work coach as well as claimants having access to the full range of JCP support, including the Flexible Support Fund, to help address any barriers to progression. Work coaches will schedule these meetings outside of a claimant’s working hours. A claimant can limit their work availability if they have a health condition or have caring responsibilities.”
In summary, low earners on UC may have additional transport costs to attend JCP more regularly (given the rural area in which we live), and may be asked to work more. This is going to create conflict between clients and the DWP. Please be aware of this.
Alternative Fuel Payment Scheme (from last week in case you didn’t see it)
For those on the electricity grid, these payments automatically start from 6/2/23 (no end date published). For those off grid, the application process is now set to be opened at the end of February but there has been no specific date published.
Alternative Fuel Payment Scheme
For those on the electricity grid, these payments automatically start from 6/2/23 (no end date published). For those off grid, the application process is now set to be opened at the end of February but there has been no specific date published.
Travel Company Failures
Flybe went into administration on 28/01/23. The Civil Aviation Authority (CAA) has information for UK customers.
Sublime Travel has ceased trading. The CAA is collating information from the company and will update their webpage as soon as possible. In the meantime, people are being asked not to use claim forms from other failures as they can’t be accepted.
Geek Squad Scam
An email is circulating claiming to be from Geek Squad – a technical support company. It tells people they’ve signed up for an expensive subscription and gives a fake customer service number to call. The fake customer service agent then persuades the victim to allow access to their computer. Read about the scam on the Which? website.
Debt Referrals (from last week in case you didn’t see it)
Due to the massive increase in debt referrals the team are struggling to cope and we are looking at 3+ weeks lead time, and potential getting worse. Therefore, General service advisers need to take this into consideration when advising clients please. We need to provide initial debt advice. Please make sure we do a complete exploration (we need to know pretty much everything) and advise on more than just debt emergencies. Key points for consideration beyond any emergencies are:
- Does the client have capacity? If so what can they do for themselves? Could they look at the public site web pages, prepare a budget, understand what is priority and what is not, and look at debt options for themselves? A lot of people can, they just don’t know they can
- Have they used another debt service before, like StepChange? If so why are they not using them again? The reason may be genuine but the question needs to be asked
- Pay Priority debts first. If a client has priority debt, like council tax, and non-priority debt, like a credit card, they must do all they can to pay the priority ones, even if it is just a part payment, whilst, for example, they negotiate with the non-priority creditors
- If they have a large Overdraft then that is a debt. They need to open a new Basic bank account with a different bank and make sure all income, DDs and STOs are transferred (standard advice on the web site)
If we need to provide advice beyond this we then need to explain to clients that we will be sending out a debt pack which they need to complete and return asap. This will include budget and debt forms which we can email if they can print, or send if not. When they get the forms they need to complete it fully (as much as they possibly can) and return it as quickly as possible. Most clients can do this if they just sit down with what they have and go through it. They also need to send in at least 2 months bank statements, preferably 3, for all accounts (up to date), photo ID, a Council Tax Bill (if they do not have this they can contact SSDC and get it), a recent ish DWP letter/UC Payment Statement (for proof of name and address) a Wessex Water Bill (if they don’t have one contact WW and they will email it) and all debt letters. These steps can be done within General service and will help the client as by the time the debt adviser gets to the client, the process can be much more efficient. For example, we may have already sent out holding letters.
Huge amounts of time and effort have to be wasted asking clients for information, we need this to stop.
Finally, income and budgeting issues do not necessarily mean debt issues. Budgeting is a general service or other project referral, not a debt referral. For example, it is easy for any project to do a benefits check and advise, to make an application to WW and get debt suspended for 2 years and on-going costs reduced, to make CTS and CTD applications if they have not been done thus reducing CT liability to a manageable level, or even to apply for a DHP.
AIC Codes (from last week in case you didn’t see it)
Please make sure you use the following when appropriate:
Any Food Bank Application/Requests:
Charitable Support & Food Banks/Food Banks/Other
Energy Prepayment Top Up Issues:
Utilities & communications/Fuel (gas, electricity, oil, coal etc.)/Prepayment self-disconnection/unable to top up
Debt Referrals
Due to the massive increase in debt referrals the team are struggling to cope and we are looking at 3+ weeks lead time, and potential getting worse. Therefore, General service advisers need to take this into consideration when advising clients please. We need to provide initial debt advice. Please make sure we do a complete exploration (we need to know pretty much everything) and advise on more than just debt emergencies. Key points for consideration beyond any emergencies are:
- Does the client have capacity? If so what can they do for themselves? Could they look at the public site web pages, prepare a budget, understand what is priority and what is not, and look at debt options for themselves? A lot of people can, they just don’t know they can
- Have they used another debt service before, like StepChange? If so why are they not using them again? The reason may be genuine but the question needs to be asked
- Pay Priority debts first. If a client has priority debt, like council tax, and non-priority debt, like a credit card, they must do all they can to pay the priority ones, even if it is just a part payment, whilst, for example, they negotiate with the non-priority creditors
- If they have a large Overdraft then that is a debt. They need to open a new Basic bank account with a different bank and make sure all income, DDs and STOs are transferred (standard advice on the web site)
If we need to provide advice beyond this we then need to explain to clients that we will be sending out a debt pack which they need to complete and return asap. This will include budget and debt forms which we can email if they can print, or send if not. When they get the forms they need to complete it fully (as much as they possibly can) and return it as quickly as possible. Most clients can do this if they just sit down with what they have and go through it. They also need to send in at least 2 months bank statements, preferably 3, for all accounts (up to date), photo ID, a Council Tax Bill (if they do not have this they can contact SSDC and get it), a recent ish DWP letter/UC Payment Statement (for proof of name and address) a Wessex Water Bill (if they don’t have one contact WW and they will email it) and all debt letters. These steps can be done within General service and will help the client as by the time the debt adviser gets to the client, the process can be much more efficient. For example, we may have already sent out holding letters.
Huge amounts of time and effort have to be wasted asking clients for information, we need this to stop.
Finally, income and budgeting issues do not necessarily mean debt issues. Budgeting is a general service or other project referral, not a debt referral. For example, it is easy for any project to do a benefits check and advise, to make an application to WW and get debt suspended for 2 years and on-going costs reduced, to make CTS and CTD applications if they have not been done thus reducing CT liability to a manageable level, or even to apply for a DHP.
CMS to Clamp Down on DA
The Government has announced measures to protect survivors of DA using the CMS. The Bill is currently before Parliament and allows the use of the ‘collect and pay’ service in DA cases, without the consent of the paying parent or evidence of non-payment. ‘Collect and pay’ attracts extra CMS service fees for both parties. The Government says ‘Work will be undertaken to look at ways in which survivors could be exempted from charges in collect and pay arrangements’. Watch this space!
Forced Switch to Prepayment meters (PPMs)
Grant Shapps has written to suppliers asking them to stop force fitting PPMs and share data on how many warrants they’ve requested to force fit PPMs. Ofgem has published a blog explaining the actions they’ll take to tackle inappropriate energy supplier PPM practices. Partly in response to this, British Gas announced they won’t remotely switch customers to prepayment unless the customer requests it. Expect others to follow
AIC Codes
Please make sure you use the following when appropriate:
Any Food Bank Application/Requests:
Charitable Support & Food Banks/Food Banks/Other
Energy Prepayment Top Up Issues:
Utilities & communications/Fuel (gas, electricity, oil, coal etc.)/Prepayment self-disconnection/unable to top up
Managed migration to Universal Credit
The DWP has published a report from the discovery phase of managed migration. Of 499 people issued with a migration notice, 10% had their legacy benefits terminated without moving to UC, and for those getting tax credits (TCs) only it was 20%. The report states that the DWP plans to move claimants getting tax credits only in 2023/24. In 2024/25 it plans to move claimants who receive TCs and something else, IS, IR JSA and HB (only). The remaining ESA claimants will not be moved until 2028/29. This indicates 10 % of all legacy benefit claimants are not eligible, and 20% of people still on tax credits are not eligible. Expect this data to be used and therefore we will see more clients with TC debt!
Student loan repayment thresholds
From 16 January 2023 student loan repayment thresholds are frozen on existing loans at £27,295 for 2 years. Thereafter threshold increases will be in line with the retail price index, not inflation. There are new rules for loans for study from 08/23.
Energy Bill Relief Scheme
The government has confirmed that the Energy Bill Relief Scheme, which provides a discount on gas and electricity unit prices for non-domestic consumers (such as businesses and charities), is coming to an end in March 23 and will be replaced by the Energy Bills Discount Scheme. Eligible consumers will receive a per-unit discount to their energy bills from 04/23 to 03/24. You can read more about the maximum discount levels in the energy bills discount scheme guidance on GOV.UK.
Energy Bills Support Scheme (EBSS) Vouchers
Government data has highlighted that 42% of EBSS vouchers for customers with older prepayment meters have yet to be redeemed. When you speak to anybody about LAS, HSF or general crisis please always check they have had their vouchers and redeemed them. If not direct them to their supplier to get it sorted out.
EU Citizens Entering UK
There appears to be a steady flow of unskilled EU citizens entering the UK on visitor visas, i.e. without making any applications. This people appear to be being encouraged to make a late application to the EUSS. This generates a certificate of application (C of A) which means they can work, and may be able to claim benefits. In a lot of cases they have no obvious basis for staying in the UK and therefore are being given false hope. This will lead/is leading to people making lives in the UK and then being told then have to leave. Clearly people will “disappear”, meaning they cannot legally rent housing, cannot legally work, cannot get benefits and cannot get health care, risking creating an entire new underclass in society. If you come across these cases please record evidence forms so national CA can be alerted to the problem
Barcoded stamps
From 1/2/23 stamps without a barcode won’t be valid, unless it’s a special issue stamp to commemorate a person or event. There is a 6 month period of grace.
New Cost of Living Payments 2023
Millions of the lowest-income households across the UK will get up to £1,350 from the Government in 2023/4 to help with the cost of living. Exact payment windows will be announced closer to the time but are spread across a longer period to ensure a consistent support offering throughout the year. They will be broadly as follows:
£301 – First Cost of Living Payment – during Spring 2023
£150 – Disability Cost of Living Payment – during Summer 2023
£300 – Second Cost of Living Payment – during Autumn 2023
£300 – Pensioner Cost of Living Payment – during Winter 2023/4
£299 – Third Cost of Living Payment – during Spring 2024
All working age claimants in receipt of MTB, tax credits and disability benefits will be eligible, as will pensioners entitled to a WFP. Eligible claimants will not need to claim and will be paid automatically. Watch this space as we progress to the spring
Holiday and Activities Foods Programme
This programme has been extended into 2023 by the government to provide healthy food (main point for us) and activties during school holidays. It is down to Somerset County Council and the schools as as and when more information becomes available it will be published
Utilita Energy Paying Compensation
Utilita Energy is paying out a total of £830,000 to over 25,000 customers after an investigation by Ofgem suggested that the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits for customers topping up prepayment meters. Customers potentially affected will receive £20 as a direct credit on their meter in most cases.
ATOL failure
Fun Travel, trading under the names Bonaire Fun Travel and Caribbean Fun Travel, has ceased trading as an ATOL holder. Fun Travel Limited were licensed under a franchise agreement with Protected Trust Services. People with forward bookings should contact them by email. You can read more about the Fun Travel failure, including contact details for consumers, on the ATOL website.
Travellers from China – Covid
From 5/1/23 people travelling from mainland China to England must take a pre-departure COVID-19 test, and show notification of a negative test result when they depart mainland China. This applies if England is the final destination, or people are transiting through England. You can read the guidance on entry requirements from mainland China on GOV.UK
Local Housing Allowance Remains Frozen
LHA rates for 2023/2024 will remain at the rates set for 2020/2021 and beyond. This has a clear and major impact on clients who are renting privately and seeing the disparity between rent and the LHA increasing steadily, risking more debt and housing issues.
Fuel Support for Those That Missed Out
Certain groups have missed out on energy support payments already made to most households. To remedy this:
– Households with no direct relationship to a domestic energy supplier (for example, care home residents and residents of certain park homes, caravans and houseboats) will be able to apply for a £400 discount under a new Energy Bill Support Alternative Funding Scheme. Online applications will open in Jan 23 so watch this space
– A £200 Alternative Fuel Payment will be made to households that use alternative fuels such as biomass or heating oil. Eligible households will be paid automatically via their electricity supplier in Feb 23 (those with no electricity supplier can claim via the online portal)
Domestic Abuse and the Burden of Proof
As everyone knows, in DA situations where the abuse is controlling or coercive – psychological, emotional, financial – it is often very difficult for someone to prove what is going on when asked by statutory bodies such as Councils. Anecdotally we are seeing more of these cases so it is worth considering the approach/ideas to assist clients. The core advice must remain the same, but additional guidance to clients can be expanded:
– Speak to a domestic abuse charity to talk through the situation. This approach will provide the emotional support people need and also reaffirm to them that they are a victim and are right to be doing something
– Get support at a personal level. For example, close family or friends
– Keep a diary of events
– Report the DA to the Police. Evidence is not required to do this and all forms of DA are the same crime. The statement the person gives is sufficient. The Police may not take action but it has been reported and there is a crime number
– Get assessed by SIDAS. They may not be assessed as being in danger but SIDAS may conclude the health and welfare impact is significant and then they score higher, which influences other organisations. It is difficult for us to make a referral so encourage the client to contact SIDAS themselves, providing the email address and phone number. If absolutely necessary a Supervisor can consider doing a referral
– Get medical evidence of, for example, mental health issues that have arisen or been made worse by the DA. GP surgeries are often aware of these sort of things going on. A letter from a GP or MH Support Worker will be excellent evidence/proof
– Depending on the housing situation, make a Homefinder application and push to arrange an appointment to make a Homelessness application due to DA (usually done within 1-2 weeks in recent experience). SSDC have specific housing officers that deal with this, and other councils will as well. They will also consider things on a case by case basis so the need for evidence is clearly subjective. We have see recent decisions taken to place victims and children in temporary accommodation where standard advice would have said that wasn’t an option
– Consider what other local organisations may be able to actually help. For example, GP surgery, Y4F, a Social Housing Landlord or The Family Intervention Service
– Manage expectations. Clients will have to do quite a lot to move things forward, and this takes time. DA victims are often prioritised due to immediate risk to themselves and their family
These are all just ideas and please remember we are not a DA charity. Our role has to be one of advice and, if necessary, support and assistance for the client to take action.
Fuel Support for Those That Missed Out
Certain groups have missed out on energy support payments already made to most households. To remedy this:
– Households with no direct relationship to a domestic energy supplier (for example, care home residents and residents of certain park homes, caravans and houseboats) will be able to apply for a £400 discount under a new Energy Bill Support Alternative Funding Scheme. Online applications will open in Jan 23 so watch this space
– A £200 Alternative Fuel Payment will be made to households that use alternative fuels such as biomass or heating oil. Eligible households will be paid automatically via their electricity supplier in Feb 23 (those with no electricity supplier can claim via the online portal)
Financial Ombudsman and Complaints About Mortgages/Mortgage Lenders
The Financial Ombudsman service has published guidance explaining their approach to complaints about financial difficulties in relation to mortgage debt. Just be aware that it is there as it may prove useful for clients.
Additional support for housing people fleeing international conflicts
Hosts under Homes for Ukraine will receive an increased ‘thank you’ payment of £500 a month for guests who have been in the country for over a year. ‘Thank you’ payments will also be extended from 12 months to 2 years, so that guests who may not yet be ready to move into independent accommodation can stay in sponsorship for longer where sponsors are willing to extend arrangements.
A one-off pot of £150 million is to be provided to support local authorities in housing Ukrainians made homeless because sponsorship has failed (and other people at risk of homelessness).
A new £500 million fund is to be reserved for councils in England to obtain housing for those fleeing conflicts.
A reminder that we have had no change in law or guidance with regards to someone staying with a benefit claimant. The longer someone stays with a host, the more likely it is that the arrangement could be seen to no longer be ‘temporary’ and all the benefit implications that come with that
In case you missed them…..
Industrial Action
There are a whole range of strikes going on currently so if a client has a question or an issue in relation that please consider what the question actually is. For example, it is far more likely to be about getting paid, disciplinary action, actually going into work etc., than it is about the actual industrial action. Clients should speak to their Union about that. Please also remember that we must not be show bias either way, we are here to advise
Access to UC with Pre-Settled Status Only
An Upper Tribunal (UT) case has held that before refusing UC to a claimant with pre-settled status, on the basis that they have no qualifying right to reside, the DWP must first check that the refusal would not prevent the claimant and their family living in dignified conditions. The European Court of Justice has held that before refusing benefit to such a claimant the DWP must check that the refusal would not violate their fundamental rights under the Charter of Fundamental Rights of the European Union. The UT found that the Charter continues to be applicable for a UC claim made after the end of the transition period, in relation to a claimant who was residing in accordance with EU law before the end of the transition period.
The UT also found that the DWP must carry out some kind of assessment to determine if the refusal would breach the client’s fundamental rights under the Charter. This includes assessing what other forms of support the client can actually access in practice. The theoretical availability of payments from the local authority is not sufficient, the DWP must find out what support would actually be provided by the local authority.
Advisers with vulnerable clients who have PSS but no other right to reside should appeal against a refusal of UC. However, this will be appealed by DWP.
PIP Reviews Where the Client Reports a C of C
You will recall that PIP have been automatically extending people’s PIP awards by 3 months whilst they are processing review forms. This has now changed and we are being told that the extensions are now for a year at a time. They have also stopped quoting any timeframes to actually process review forms where a C of C has been reported. Assume 6-9 months minimum. Please warn clients of this
Industrial Action
There are a whole range of strikes going on currently so if a client has a question or an issue in relation that please consider what the question actually is. For example, it is far more likely to be about getting paid, disciplinary action, actually going into work etc., than it is about the actual industrial action. Clients should speak to their Union about that. Please also remember that we must not be show bias either way, we are here to advise
Access to UC with Pre-Settled Status Only
An Upper Tribunal (UT) case has held that before refusing UC to a claimant with pre-settled status, on the basis that they have no qualifying right to reside, the DWP must first check that the refusal would not prevent the claimant and their family living in dignified conditions. The European Court of Justice has held that before refusing benefit to such a claimant the DWP must check that the refusal would not violate their fundamental rights under the Charter of Fundamental Rights of the European Union. The UT found that the Charter continues to be applicable for a UC claim made after the end of the transition period, in relation to a claimant who was residing in accordance with EU law before the end of the transition period.
The UT also found that the DWP must carry out some kind of assessment to determine if the refusal would breach the client’s fundamental rights under the Charter. This includes assessing what other forms of support the client can actually access in practice. The theoretical availability of payments from the local authority is not sufficient, the DWP must find out what support would actually be provided by the local authority.
Advisers with vulnerable clients who have PSS but no other right to reside should appeal against a refusal of UC. However, this will be appealed by DWP.
24/7 Support for Rape and Sexual Abuse Victims
The government has announced funding for a 24/7 support line for victims of rape and sexual assault run by Rape Crisis England and Wales, which went live on 7/12. It will be available for anyone aged 16 years and over, however those accessing the service under 16 will be guided to other appropriate services. Client can access the helpline on the Rape Crisis website.
Energy Bills Support and DROs
It was previously noted that EBSS payments are disregarded for DROs. This is true if the client already has a DRO – any EBSS payments received during the moratorium don’t need to be reported. For any new DROs, the Insolvency Service has said ‘the rebate of £400 through the EBSS and the council tax rebate of £150 should be reflected in the amounts entered as outgoings in any calculation of surplus income. Where the applicant will receive a cash sum in respect of the grant or rebate this should be apportioned and treated as income.’
Bank Accounts for Homeless Clients
HSBC, working alongside Shelter, offers basic bank accounts to clients with no fixed abode. They can offer these accounts to clients with little or no proof of ID. Unfortunately applications can only be made in person at an HSBC branch, which is clearly a problem in Somerset where there are only branches in Taunton, Yeovil, Bridgwater and Wells. In addition, the application must be supported by a nominated local charity. In Somerset this is Second Step so the client would have to contact them (or we would have to).
IVA Provider in Administration
The IVA firm “Quality Insolvency Services” entered administration on 23/11/22. Clients can be advised that the terms of the IVA will not be affected and they need to maintain payments. Clients can contact the firm in the usual way and should be encouraged to do so if they are struggling to pay.
Upgrading from Pre-settled to Settled Status and the UK Immigration System
CA have published a webinar and a course on Skillbook regarding theses topics. The webinar covers entitlement of EU, EEA and Swiss citizens who have pre-settled status, to upgrade to settled status. It covers issues with upgrading, including:
– the qualifying period
– continuity of residence and any breaks
– short routes to settled status
– changes of circumstances
– family and relationship breakdown
– procedure and evidence
The course is called ‘An introduction to the UK immigration system’ (aka “The Black Art of Understanding Post Brexit UK Immigration”). It covers the practicalities of helping clients to make applications. It includes information on:
– who is subject to immigration control
– the agencies responsible for the control of immigration and where they operate
– the application process before and after entry into the UK
– when an application is valid and the effect of varying an application
– the restrictions on switching between categories.
Clearly all this advice is readily available, but you may feel these would be of use to you so if you would like to be enrolled please email June and have a look when you have time.
Cost of Living
Cost of Living – Where to Start
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Repaying Hardship Payments
These payments from DWP provide money to clients who have been sanctioned. The client will be told they must be repaid. However, claimants can request for the recovery of these payments to be waived. If they provide evidence to show that paying back the money is either unaffordable or would affect their or their family’s health or wellbeing. Something to know what talking to clients in this situation.
Damp and Mould in Social Housing
The Housing Ombudsman has published a report after investigating damp and mould in social housing; “Spotlight on: Damp and mould”. This very clearly highlights an over-reliance by social landlords of blaming tenants lifestyles. This is sometimes true, but more often than not it isn’t. The report provides guidance on the ways that landlords can take responsibility and resolve these issues. Pages 5-7 are a good summary of what has been said. The government has written to social landlords asking them to supply assessments of the extend of damp and mould issues within their stock. Watch this space!
Exclusivity Clauses in Employment Contracts
From 5/12/22, exclusivity clauses in contracts where the worker’s net average weekly wage is the ‘lower earnings limit’ (or less) will also be unenforceable, as they are currently for zero hours contracts. Protection from automatic unfair dismissal and from detriment for breaching an unenforceable exclusivity clause will apply. The ‘lower earnings limit’, currently £123 per week, is the threshold for payment of NI.
Warm Spaces/Hubs
We have been made aware of the Warm Spaces website which, on first glance, appears to be better than the others we have looked at. It contains the majority of the ones that have been checked against it. Please therefore feel free to direct clients to it. Other material is being collated and published locally, but until we see that we need to use a central source that we are not updating.
Cost of Living
Cost of Living – Where to Start
1. NEW EBSS Pass-through Issues. Legislation and guidance is quite clear about this, and there are now published template letters that clients can use if they wish
2. NEW Warm Home Discount Eligibility tool
3. Help for Households .gov webpage
4. Citizens Advice Extra Help Unit assisting with complaints against energy suppliers on behalf of people who may be considered vulnerable or at risk of disconnection
5. Cold Weather Payment for those on means tested benefits. Various criteria apply depending on the benefit
6. CASS Help with Energy Costs Schemes webpage
7. Surviving Winter is open for 2022/23 – speak to a supervisor if a client (who should be over 60 other than in exceptional circumstances) needs to apply for this
8. Citizens Advice South Somerset Help Through Hardship this Winter project
9. EBSS and arrears scheme guidance
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Chancellors Autumn Statement
If you have enough time in your life to read the autumn statement in full knock yourself out 😉. Alternatively, this abridged version may be more useful.
Prepayment Meters and the EBSS
A guide for people using dumb prepayment meters. Please share with clients.
Energy Companies Breaking License Conditions By Switching Customers
Traditionally, people who get into energy debt can only be switched to prepayment meters with a court order to enter the home and install the meter (unless they agreed of course). Since the advent and wide roll out of smart meters this has changed. People’s meters can be remotely switched to prepayment without them necessarily even knowing. This has reached a point where Ofgem have felt the need to contact suppliers and warn them. The list of suppliers to whom this was sent has not as yet been established
EBSS Scams
There are scam emails going round encouraging people to click on a link to get their £400 energy support grant. The ones seen to-date are not very sophisticated, but they will no doubt get better
Warm Spaces/Hubs
You may have heard about Warm Spaces being setup around the country. This idea is designed to provide places for people to go to keep warm when they cannot afford to heat their homes. Generally, they are community centres, villages halls and the like, but could be anywhere. It is an entirely charitable idea and so they are somewhat independent of one another. There is currently no reliable local or national register of these, albeit there is a national website which may gain traction.
We are aware of some but please can everyone look locally and advise what they can find. We will then create a page like the list of foodbanks available in the portal, that all advisers can refer to. Thanks
EBSS Pass-through Issues
We are hearing from an increasing number of people living in things like HMOs and Park Homes, who’s landlord (intermediary) is not passing on the EBSS grant they have received. Legislation and guidance is quite clear about this, and there are now published template letters that clients can use if they wish
Cost of Living
1. NEW Citizens Advice Extra Help Unit assisting with complaints against energy suppliers on behalf of people who may be considered vulnerable or at risk of disconnection
2. NEW Cold Weather Payment for those on means tested benefits. Various criteria apply depending on the benefit
3. NEW To try and bring a lot of this together we have written a Help with Energy Costs Schemes webpage. If you find something new out that is not on there, let us know please
4. Surviving Winter is open for 2022/23 – speak to a supervisor if a client (who should be over 60 other than in exceptional circumstances) needs to apply for this
5. Energy Price Support Pass-through regulations Guidance
6. Help for Households .gov webpage
7. CPAG Fuel Rights Handbook online
8. Citizens Advice South Somerset Help Through Hardship this Winter project
9. The second Cost of living payment for tax credit claimants should be issued by HMRC in late November 2022. This second payment is £324 and is for claimants who are entitled to tax credits at any time from 26/08-25/9/22. Payments should be made automatically into the bank account where the claimant receives their tax credits.
10. EBSS and arrears scheme guidance
11. Warm Homes Discount scheme this winter (same scheme, new eligibility)
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Energy Prices Act and Pass-through regulations
The Energy Prices Act 2022 has now passed. Amongst other measures, the Act allows for further regulations to be made which will force landlords to pass on energy price support to tenants where their bills are included in the rent. The EBSS and Energy Price Guarantee Pass-through Requirement regulations to deliver this have also now come into force. The regulations require landlords to inform tenants in writing when they have benefitted from the Government’s energy price support, and to pass on that support as soon as reasonably practicable. In some cases the landlord may calculate a pass-through amount (using methods set out in the regulations), which is lower than the full amount of the energy price support where they can show that this is ‘just and reasonable’. Landlords who pay the bills should also not reject any Energy Price Guarantee tariff reduction offered to them. The requirement to pass-through the energy bills support can be enforced as a civil debt
Fee for replacement EUSS biometric residence cards
This fee has gone down from £56 to £19 where a non-EEA citizen has a lost, stolen or damaged card, or where they have pre-settled status and the information recorded on the card has ceased to be accurate
Household support fund extended
The Household Support Fund (HSF) has been extended to 31/3/23. The guidance has been updated and urges local authorities to consider helping households that:
– don’t receive other cost of living support
– are eligible for benefits but not claiming
– are only entitled to housing benefit
– received a nil benefit award recently due to fluctuating income
Surviving Winter
This grant scheme is no open for 2022/23. We can be flexible in the amounts we can award but £150-£200 will be the norm so that we can help as many clients as possible. Eligibility is based on age, generally 60+ but can dip down as low as 50, and need, generally due to financial hardship, as assessed by an adviser and discussed with a supervisor. Evidence is required
Cost of Living
1. NEW Help for Households
2. NEW CPAG Fuel Rights Handbook online
3. NEW Help Through Hardship this Winter.
4. The second Cost of living payment for tax credit claimants should be issued by HMRC in late November 2022. This second payment is £324 and is for claimants who are entitled to tax credits at any time from 26/08-25/9/22. Payments should be made automatically into the bank account where the claimant receives their tax credits.
5. Octopus Energy OctoAssist Fund
6. Utilita Power Up
7. EBSS and arrears scheme guidance
8. The second part of the £650 Cost of Living Payment for benefit claimants other than TCs, will be paid from 8/11 – 23/11. The qualifying dated for this has been set as 25/9/22. Therefore, a client must have been entitlement to and receiving an eligible benefit on this date (as it was with the first payment, 25/5/22)
9. Ofgem has told energy providers that if someone is vulnerable, which includes financial vulnerability, they must 1. pause debt recovery, 2. consider the very real risk of self-disconnection before fitting a prepayment meter. This is clear guidance that suppliers should not move people to prepayment meters, including smart meters, if a client will risk self-disconnection. Evidence of a negative budget might stop prepayment meter installations.
10. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
11. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
12. Warm Homes Discount scheme this winter (same scheme, new eligibility)
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Help for Households
This is referred to in the Cost of Living section below, but this week it is noted that it links to a very useful page about discounts and offers from various organisations. This includes food shops and energy providers. Use this resource please.
Fuel Rights Handbook
CPAG has published the Fuel Rights Handbook online. This is a useful advice tool if you have queries about what a supplier wants to do/is doing/has done to a client
Category D Pensions
Category D retirement pension is often underclaimed. The pension is worth £85 a week and can be claimed by those who are aged 80+, do not get basic SRP (or their basic SRP is less than £85 a week in 2022/23), have been resident in the UK for at least 10 years out of 20, are ‘ordinarily resident’ in the UK now.
Category D pension is not paid automatically and has to be claimed. Many potential claimants will have migrated to the UK which is why their NI record will not be sufficient for other retirement pensions. Whilst the pension will count in full as income for PC, it could still represent a helpful addition for some. In addition, entitlement to a UK SRP might assist claimants who are entitled to a retirement pension from an EEA state.
Octopus Energy Takeover of Bulb
Octopus Energy has confirmed that it has taken over Bulb.
Ukranian Citizens
We are now reaching a point where sponsorship arrangements under the “Homes for Ukraine” scheme are beginning to end (6 months). It is therefore likely we will be talking to people who need to be re-housed. The government’s position appears clear but does put a lot of responsibility on the local councils. NHAS have published a useful page about this
Cost of Living
1. NEW The second Cost of living payment for tax credit claimants should be issued by HMRC in late November 2022. This second payment is £324 and is for claimants who are entitled to tax credits at any time from 26/08-25/9/22. Payments should be made automatically into the bank account where the claimant receives their tax credits.
2. NEW Octopus Energy OctoAssist Fund
3. NEW Utilita Power Up
4. EBSS and arrears scheme guidance
5. The second part of the £650 Cost of Living Payment for benefit claimants other than TCs, will be paid from 8/11 – 23/11. The qualifying dated for this has been set as 25/9/22. Therefore, a client must have been entitlement to and receiving an eligible benefit on this date (as it was with the first payment, 25/5/22)
6. To bring everything together a page called Help for Households has been published by the government. Please refer clients to this
7. Ofgem has told energy providers that if someone is vulnerable, which includes financial vulnerability, they must 1. pause debt recovery, 2. consider the very real risk of self-disconnection before fitting a prepayment meter. This is clear guidance that suppliers should not move people to prepayment meters, including smart meters, if a client will risk self-disconnection. Evidence of a negative budget might stop prepayment meter installations.
8. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
9. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
10. Warm Homes Discount scheme this winter (same scheme, new eligibility)
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Energy Prices Bill
The Energy Prices Bill has been introduced in order to enable further measures to support both domestic and non-domestic energy users. It includes:
– Alternative Fuel Payment – This scheme is intended to deliver a one-off payment of £100 to UK householders who are not on the mains gas grid and therefore use alternative fuels, such as heating oil, to heat their homes. Eligible households will receive £100 as a credit on their electricity bill. If they do not have a relationship with an electricity supplier, it will be delivered by a designated body (unknown at this time).
– Energy Bills Support Scheme Alternative Fund – This scheme is intended to provide the £400 of support for households across the UK that would otherwise miss out on the Energy Bills Support Scheme, as they do not have a domestic electricity contract. The Bill will provide powers to deliver the funding through local authorities.
– Heat network support – Powers in the Bill will ensure that heat networks (single heat source, multiple end users) benefiting from the Energy Bill Relief Scheme will pass through cost savings. The Bill provides for the appointment of an ADR body which will handle complaints raised by consumers against their heat network if it has not complied with pass-through requirements.
– Pass-through requirements on intermediaries – This legislation is intended to ensure that support from the Energy Price Guarantee, Energy Bill Support Scheme, or Energy Bill Relief Scheme, is received by the end user in cases where intermediaries (an HMO for example) procure energy on their behalf.
– Energy Bill Relief Scheme – The Energy Bill Relief Scheme will enable the government to provide financial assistance on energy bills for all eligible non-domestic customers, including businesses, charities and public sector organisations. This took effect on 1/10/22
EBSS, Arrears and Prepayment Meters
The EBSS payment can be used towards debt before usage. This appears to be at the discretion of the supplier and is therefore fraught with risk for clients. However, Standard License Condition 27 (ability to pay) applies, as does the Standard of Conduct guidelines. Under these conditions, a supplier must consider a client’s ability to pay their charges and requires the fair treatment of vulnerable clients. It is possible that using the EBSS payments to pay arrears will cause ongoing affordability issues and is therefore unfair.
Ukranian Citizens
We are now reaching a point where sponsorship arrangements under the “Homes for Ukraine” scheme are beginning to end (6 months). It is therefore likely we will be talking to people who need to be re-housed. The government’s position appears clear but does put a lot of responsibility on the local councils. NHAS have published a useful page about this
Fireworks
As both Diwali and Bonfire Night approach, a reminder that people can only buy fireworks from registered sellers for private use on 15/10-10/5, 26-31/12 3 days before Diwali and Chinese New Year. At other times, people can only buy fireworks from licensed shops.
Cost of Living
1. NEW The Energy Price Gaunrantee will now only run until 31/3/2023 by which time a government will have introduced alternatives if required
2. NEW EBSS and arrears scheme guidance
3. The second part of the £650 Cost of Living Payment will be paid from 8/11 – 23/11. The qualifying dated for this has been set as 25/9/22. Therefore, a client must have been entitlement to and receiving an eligible benefit on this date (as it was with the first payment, 25/5/22)
4. To bring everything together a page called Help for Households has been published by the government. Please refer clients to this
5. Ofgem has told energy providers that if someone is vulnerable, which includes financial vulnerability, they must 1. pause debt recovery, 2. consider the very real risk of self-disconnection before fitting a prepayment meter. This is clear guidance that suppliers should not move people to prepayment meters, including smart meters, if a client will risk self-disconnection. Evidence of a negative budget might stop prepayment meter installations.
6. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
7. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
8. Warm Homes Discount scheme this winter (same scheme, new eligibility)
9. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
10. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Banking Hubs
A further 14 hubs are set to open across the UK. This is clearly the way things are going to go and it is to be hoped that soon there will be hubs in places Crewkerne, Chard and Wincanton. The closest to South Somerset so far is Axminster.
Reminder of Housing Ombudsman Service Changes
Just quick reminded of something previously in the briefing, from 1/10/22 social housing residents do not have to contact a designated person, or wait 8 weeks, before referring their complaint to the Ombudsman. Residents can also contact the Ombudsman if they are having issues accessing their landlord’s complaints process or getting a response in the first place!
Cost of Living
1. Targeted Energy Bill Relief to ensure that the £400 energy discount to households will be available to the 1% of households who would not otherwise have qualified for this support
2. The second part of the £650 Cost of Living Payment will be paid from 8/11 – 23/11. The qualifying dated for this has been set as 25/9/22. Therefore, a client must have been entitlement to and receiving an eligible benefit on this date (as it was with the first payment, 25/5/22)
3. To bring everything together a page called Help for Households has been published by the government. Please refer clients to this
4. Ofgem has told energy providers that if someone is vulnerable, which includes financial vulnerability, they must 1. pause debt recovery, 2. consider the very real risk of self-disconnection before fitting a prepayment meter. This is clear guidance that suppliers should not move people to prepayment meters, including smart meters, if a client will risk self-disconnection. Evidence of a negative budget might stop prepayment meter installations.
5. Reversal of Health and Social Care Levy linked to NI rise (now cancelled)
6. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
7. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
8. Warm Homes Discount scheme this winter (same scheme, new eligibility)
9. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
10. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Energy Price Guarantee
If you come across clients who are on fixed tariffs they may wish to check with their supplier to see if their new unit rate – after the Energy Price Guarantee discount is applied – is higher than the supplier’s standard variable rate. If so, some suppliers are allowing consumers to switch tariffs without charging a termination fee to exit the fixed tariff early.
Family Court Pressures
The MOJ has published the latest family court statistics for the period April-June 2022. The headline findings are:
– a 2% increase in new family court cases since 2021
– the number of divorce applications, made under the new law since April, were the highest in a decade
– Only 22% of new divorce applications were joint applications
– domestic abuse applications increased by 6% from 2021
– 23% less family court cases concluded during this period compared to 2021
Cost of Living
1. NEW Targeted Energy Bill Reliefto ensure that the £400 energy discount to households will be available to the 1% of households who would not otherwise have qualified for this support
2. NEW The second part of the £650 Cost of Living Payment will be paid from 8/11 – 23/11. The qualifying dated for this has been set as 25/9/22. Therefore, a client must have been entitlement to and receiving an eligible benefit on this date (as it was with the first payment, 25/5/22)
3. NEW To bring everything together a page called Help for Households has been published by the government. Please refer clients to this
4. NEW Ofgem has told energy providers that if someone is vulnerable, which includes financial vulnerability, they must 1. pause debt recovery, 2. consider the very real risk of self-disconnection before fitting a prepayment meter. This is clear guidance that suppliers should not move people to prepayment meters, including smart meters, if a client will risk self-disconnection. Evidence of a negative budget might stop prepayment meter installations.
5. Reversal of Health and Social Care Levy linked to NI rise (now cancelled)
6. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
7. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
8. Warm Homes Discount scheme this winter (same scheme, new eligibility)
9. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
10. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Targeted Energy Bill Relief
The government has announced further details on the separate Energy Bills Support Scheme (EBSS) to ensure that the £400 discount to households starting from 1/10, will also be available to the 1% of households who would not otherwise have received this support.
– residents of park homes
– tenants whose landlords pay for their energy via a commercial contract
The government will introduce legislation to make sure landlords pass the EBSS discount on to tenants who pay all-inclusive bills.
The government will also provide an additional payment of £100 to households across the UK who are not able to receive support for their heating costs through the Energy Price Guarantee. This might be because they live in an area of the UK that is not served by the gas grid and is to compensate for the rising costs of alternative fuels such as heating oil.
Improved Access to Housing Ombudsman
From 1/10/22 it will become easier for clients to access the Housing Ombudsman service. Legislation comes into force which amends the process for complaining to the Housing Ombudsman. A client will no longer need to first contact a designated person or wait 8 weeks before referring their complaint to the Housing Ombudsman. A complaint can be raised once the resident has reached the end of the social landlord’s complaint process
After Utilita, Ofgem issues Scottish Power with a Provisional Order
Ofgem has issued a provisional order to Scottish Power about its debt repayment plans. Scottish Power must comply with relevant licence conditions and is required to:
– pause disconnections for customers with active, agreed or overdue repayment plans of £5 per week (per fuel) or below
– review and update all call scripts, training materials, policies, communications with customers and provide training, to ensure they reflect that there is no default minimum repayment amount when sufficient information is available on a customer’s ability to pay
– contact and review all customers on debt repayment plans of £5 per week, per fuel, or below to ensure they are based on each customer’s ability to pay
– commission an independent audit of its own processes to assess whether they have been effectively implemented and provide the report to Ofgem by no later than 31/10/22
– fully engage with Citizens Advice, Citizens Advice Scotland’s Extra Help Unit and Ombudsman Services to ensure all referrals and off supply incidents are reassessed in line with the service level conditions
Third party deductions found to be unlawful
The high court ruled that the DWP’s operation of the fuel direct scheme was unlawful. Failure to give claimants the opportunity to challenge the request for direct deductions meant they could not be in a position to decide whether the deduction was in the claimants’ interests. Before taking energy or water deductions from benefits the DWP should contact claimants to see what they have to say and establish whether it would be in their interests. The judgment will mean that benefit claimants will be afforded the opportunity to make representations to the DWP before a decision about how their money is spent is made.
Cost of Living
1. Reversal of Health and Social Care Levy linked to NI rise (now cancelled)
2. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
2. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
4. Warm Homes Discount scheme this winter (same scheme, new eligibility)
5. Cost of Living Payments Guidance (the £650, low income, £150, health related benefits, and £300, over retirement age, grants)
6. Household Support Fund v2 is taking at least six weeks to process currently. Clients need to be aware of this please. In most cases it is likely that by the case that by the time a client speaks to us, six weeks will be already be too late and they may need to access LAS and HSF.
7. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
8. Broadband and mobile firms should not cut off clients struggling with the cost of living. They should allow them to move to cheaper packages without charge or penalty, or agree a manageable payment plan
9. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
Government’s Growth Plan
No doubt you have all read about this so this is just a key points reminder in case client’s query it. Please review the first section of the government’s press release, and then there are a series of factsheets linked at the end if relevant to clients.
One of the key points we need to be aware of for our clients is what is going to happen to UC claimants who are in the all work related activity group but are doing less than 15 hours at NMW. They will have to increase their work/earnings or face sanction.
Ofgem addresses Utilita’s apparent breach of license conditions
Ofgem has issued a provisional order to Utilita Energy Limited over its contravention (or likely contravention) of Standard Licence Conditions (SLC’s) in a) it’s application of Additional Support Credits (ASCs) – a fixed amount of credit provided to a customer in a vulnerable situation when their pre-payment meter credit runs low or runs out, and b) it’s treatment of vulnerable customers, particularly vulnerable customers on the Priority Services Register (PSR), and c) customers in debt.
The order requires Utilita to do a number of things but key amongst these for our clients is:
– take ability to pay into account for all repayment plan calculations and on each occasion ASCs are offered, calculate the instalments for repayment
– have reviewed its cases where customers are off supply to ensure that they are offered ASCs where required, and assess whether prepayment meters remain a safe payment method in each circumstance
– offer a credit mode meter to all PSR supply dependant customers…..and engage proactively with all PSR customers’ requests for ASCs including to ensure that functionality of the prepayment meter is safe and reasonably practicable in all circumstances
– fully engage with Citizens Advice and Ombudsman Services to ensure all referral and off supply incidents are reassessed in line with the license conditions
ACAS publishes new guidance on suspensions from work
ACAS has issued new guidance on suspensions from work. An employer may impose a suspension when investigating serious misconduct. Suspension in these circumstances should not be automatic and should be kept as short as possible. In most cases, the employee should continue to be paid. Suspension can also occur where there are H&S issues due to working with dangerous chemicals, lead and radiation. Employees must continue to be paid for up to 26 weeks. Finally, paid suspension can also occur where there is a workplace H&S risk posed to an expectant or new mother and there is no reasonable way of avoiding the risk and no suitable alternative work (this point is not new)
Ukraine Visa Extension Scheme extended
This scheme allows visa extensions for Ukrainians and their family members. It was limited to those in the UK before the war, but it is now also open for applications who arrived/will arrive between 18/3/22 and 16/5/23. Leave is granted for 3 years with the right to work, study and claim public funds. It doesn’t lead to settlement. A sponsor isn’t needed.
This will particularly help Ukrainian visitors coming since the war started, or who have another type of visa, especially one they can’t renew – for instance a seasonal worker, a skilled worker who has lost their sponsored employment, or a partner whose marriage has broken down (and is ineligible to use any other route).
Cost of Living
1. There is a new Energy Bills Support Fact Sheet available for all. Clients can be directed to this is appropriate
2. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
4. Warm Homes Discount scheme this winter (same scheme, new eligibility)
5. Cost of Living Payments Guidance (the £650, low income, £150, health related benefits, and £300, over retirement age, grants)
6. Household Support Fund v2 is taking at least six weeks to process currently. Clients need to be aware of this please. In most cases it is likely that by the case that by the time a client speaks to us, six weeks will be already be too late and they may need to access LAS and HSF.
7. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
8. Broadband and mobile firms should not cut off clients struggling with the cost of living. They should allow them to move to cheaper packages without charge or penalty, or agree a manageable payment plan
9. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
LHA shared accommodation rate exemptions
New amendments to HB and UC legislation come into force on 1/10/22. Under these changes, people who experience domestic abuse aged 16 or over, and people who experience modern slavery, will be exempt from the LHA shared accommodation rate. This is in line with people who suffer with health conditions that would prevent them from being able to share accomodation
Immigration Welcome Hub
Diversity Voice have launched new Welcome Hubs for immigrants and asylum seekers. Clients who are in the area can be directed to them if appropriate
Late EU Settlement Scheme (EUSS) applicants and health charges
The DoH has confirmed that, in respect of chargeable NHS secondary health care (non-emergency hospital treatment, etc), applicants are exempt from charges for any treatment given after their (late) application is made. Holders of family permits can be charged for treatment if they don’t apply to the EUSS within 3 months of arrival. Once they have applied (even after the 3 months) they should not be charged for further treatment.
Cost of Living Updates
1. The British Gas Energy Fund continues to accept new applications from BG customers and non-BG customer alike. However they do have a finite pot of money so if a client could benefit from this direct them to the web page to review criteria and apply
2. Energy Bills Price Guarantee (the new plans announced on 8/9/22)
3. Getting the Energy Bills Support scheme discount (the £400 paid to all households announced previously).
Note: From 5/9/22 people topping up prepayment meters via Paypoint will have the following printed on their receipts – “Make sure your supplier has the most up-to-date contact details so you can receive the £400 energy bill discount from 1 October. Find out more at citizensadvice.org/uk/energy”
4. Warm Homes Discount scheme this winter (same scheme, new eligibility)
5. Cost of Living Payments Guidance (the £650, low income, £150, health related benefits, and £300, over retirement age, grants)
6. Household Support Fund v2 is taking at least six weeks to process currently. Clients need to be aware of this please. In most cases it is likely that by the case that by the time a client speaks to us, six weeks will be already be too late and they may need to access LAS and HSF.
7. The cost of living payments payments are not treated as income for benefit purposes and are outside the scope of the welfare benefit cap
8. Broadband and mobile firms should not cut off clients struggling with the cost of living. They should allow them to move to cheaper packages without charge or penalty, or agree a manageable payment plan
9. Discretionary CT Rebate – SSDC have a small discretionary pot of money for those that did not qualify for the CT rebate. If a client does not qualify for a main scheme payment or a discretionary payment, and is directly responsible for household energy bills and is experiencing financial hardship, they may be eligible for a £150 payment upon referral by CASS. The client will need to have had a full financial assessment by CASS to do this
10. Ofgem have published a document entitled “Energy Advice for Households” which is aimed at addressing issues during the autumn and winter. The document is a re-hash of everything that is already out there so doesn’t add to what we already know and say. However, it is a useful source of reference for clients
11. CA Cost of Living Briefing
Don’t forget to use the ‘Cost of Living’ tag in Casebook.
Search ‘Cost of Living’ in VA Pro
