Join us as a member of staff
Thank you for your interest in working at Citizens Advice Somerset.
If you are thinking of applying for a role with us, read through our Recruitment Pack below to see what we’re about and how best to maximise your chance of securing an interview.
We value diversity, promote equality and challenge discrimination, as such we welcome applicants from all walks of life and backgrounds.
If you decide to apply, please complete our anonymous Diversity Monitoring form.
As a Disability Confident Committed employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please let us know.
Current vacancies
Community Advisers
We’re recruiting Community Advisers and as the name suggests you’d be in the community (and on the phone), providing advice and assistance to people across the range of advice topics. These roles will be community based in either: Taunton and Wellington, or Glastonbury, Street and Wells.
We’re looking for trainees or qualified advisers – full training will be provided so you gain the knowledge needed to excel in the role. The development pathway for this role leads to becoming a qualified adviser, with the scope to progress to caseworker level.
You will be empathetic and take a person-centred approach to your work, adapting to the needs of each individual client. You will have the ability to understand written and verbal information of some complexity; have good numeracy skills (sufficient to draft accurate financial statements and calculate benefits) and be confident using IT and cloud-based systems.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team.
Find out more in the Community Adviser role description and person specification
Closing date is 12 noon on Friday 11th September however we may close recruitment early if we receive a number of suitable applications.
Interviews are anticipated to be the following week.
Resilience Team Leader
We’re recruiting for a Resilience Team Leader to lead the development and delivery of targeted and responsive advice provision, supporting clients to recover, rebuild and retain financial resilience.
You’ll ensure our programme aligns with the Somerset Crisis and Resilience Alliance, representing the service within Neighbourhood Networks, and strengthening relationships between our Resilience Team and partner organisations.
The resilience team provides advice and casework across Somerset, supporting clients referred through Alliance partners, internally and at our community access points.
The role will suit a confident communicator and experienced adviser or caseworker who thrives in a fast‑paced environment.
You’ll lead and support the Resilience Team, occasionally provide direct client support and ensure high‑quality, target‑driven delivery. Strong organisation, coaching skills and the ability to build effective partnerships are essential. If you’re motivated by helping people regain stability and want to contribute to a countywide support network, this role offers a meaningful opportunity.
Find out more in the Resilience Team Leader role description and person specification
Closing date is 5pm on Monday 21st September however we may close recruitment early if we receive a number of suitable applications.
Interviews are anticipated to be the following week.
How to apply for a job with us?
Step 1 – Get stuck into our Recruitment Pack to see if we align with your goals and values.
Step 2 – Read through the role description and person specification for the job you’re interested in to see if you meet most of the ‘essential’ criteria.
Step 3 – Complete your application form, giving us really great examples of how you meet the criteria.
Step 4 – Complete the diversity monitoring form so we can ensure our Equity, Diversity and Inclusion goals are being met.
We look forward to receiving your application.
