Join us as a member of staff
Thank you for your interest in working at Citizens Advice Somerset.
If you are thinking of applying for a role with us, read through our Recruitment Pack below to see what we’re about and how best to maximise your chance of securing an interview.
We value diversity, promote equality and challenge discrimination, as such we welcome applicants from all walks of life and backgrounds.
If you decide to apply, please complete our anonymous Diversity Monitoring form.
As a Disability Confident Committed employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please let us know.
Current vacancies
For all advertised roles, we reserve the right to close the vacancy if we receive a large number of applicants or the perfect candidate applies.
Programme Development Manager
This is an exciting opportunity to bring our ambitious plans into life-changing support programmes for those experiencing financial distress.
As the Programme Development Manager for the Somerset Crisis and Resilience Alliance you will be instrumental in driving collaboration, impact and innovation.
This is a unique, voluntary and statutory partnership leading the way in transforming the support available to those at risk of financial vulnerability or crisis.
Essential info:
- Closing date – 12 noon on Friday 10th July
- Interviews – to be held week commencing 13th July
- Salary – £44,000 – £49,000 per annum (pro-rata for part-time personnel)
- Location – Hybrid with travel to partners premises and meetings across Somerset
See the role description and person specification for full details.
Please note: Applicants need to complete our application form but can submit a CV to cover the qualifications and work history aspects.
Team Leader – Open Mental Health
Open Mental Health is a Somerset alliance of organisations who have come together to provide 24/7 support to adults in Somerset. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time.
You’ll lead a small, dedicated team delivering high‑quality, recovery‑focused advice and casework across Somerset, whilst also managing your own caseload to ensure you maintain your advice skills and knowledge.
You’ll ensure the service meets contractual requirements, achieves positive outcomes for the people we support, and reflects our values in everything it does. You’ll provide day‑to‑day leadership, oversight of performance and quality, and external partnership working.
Essential info:
- Closing date – 12 noon on Friday 26 June
- Interviews – are likely to be held on Wednesday 1 July and Thursday 2 July
- Salary: £28,800 to £30,553 per annum (pro-rata for part-time personnel)
- Location – Hybrid (mix of home and Somerset office)
If you’re ready to lead a mental health service that changes lives through advice, take a look at the OMH Team Leader role description and person specification.
Team Leader – Crisis & Resilience Service
The Crisis & Resilience Fund exists to offer targeted support to low-income households who have experienced a financial shock.
Our Resilience team provides targeted advice and casework to people/households who are at risk of financial vulnerability or who have received a crisis payment to alleviate financial distress.
The Team Leader will co-ordinate the work of the Resilience Team providing direct supervision and practical assistance to the advisers and caseworkers, and maintain their own client caseload. They’ll also develop relationships with the wider support provision in Somerset.
The role will suit an experienced adviser who is a confident communicator, with great organisation skills, and the ability to coach/support team members whilst also ensuring we’re meeting our targets.
Essential info:
- Closing date – 12 noon on Friday 10 July
- Interviews – are likely to be held week commencing 20 July.
- Salary: £28,800 to £30,553 per annum depending on experience
- Location – Hybrid (mix of home/office, with travel across Somerset)
See the role description and person specification for full details.
Telephone Adviser
Are you an excellent communicator with a passion for helping others?
As part of our Early Help and Prevention team, our Telephone Advisers provide high-quality advice to clients across the county or a wide range of topics.
You will be compassionate and take a person-centred approach to your work, adapting to the needs of each individual client.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.
Essential info:
- Closing date – 12 noon on Friday 26 June
- Interviews – are likely to be held on Wednesday 1 July and Thursday 2 July
- Salary – £26,394 to £28,001 per annum (pro-rata for part-time personnel)
- Location – Somerset – hybrid (mix of home/office)
We will provide training so you gain the knowledge needed to excel in this role. Check out the role description and person specification in the Telephone Adviser job pack.
Community Adviser
We’re recruiting Advisers and as the title suggests you’d be in the community (and on the phone), providing advice and assistance to people across the range of advice topics.
The development pathway for this role leads to becoming a qualified adviser with the scope to progress to caseworker level.
You will be empathetic and take a person-centred approach to your work, adapting to the needs of each individual client.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills (sufficient to compile accurate financial statements and calculate benefits) and be confident using IT and cloud-based systems.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team.
Essential info:
- Closing date – 12 noon on Friday 1o July
- Interviews – are likely to be held on week commencing 20 July
- Salary – £26,394 to £28,001 per annum (pro-rata for part-time personnel)
- Location – Somerset – hybrid (mix of home/office)
We will provide training so you gain the knowledge needed to excel in this role. Find out more in the Community Adviser role description and person specification.
Administrator (inc. reception)
We are looking for a conscientious administrator to work in our general advice team. Someone who understands how vital administrative tasks are to a well-functioning, smooth running organisation/service.
You’ll have a keen attention to detail and the knowledge/experience of maintaining up to date, accurate records across multiple platforms, and providing essential administrative support.
The successful candidate will have first rate communication skills and will provide high quality support ensuring an effective and efficient operation of our admin function within the organisation.
You will be responsible for providing a welcoming and efficient reception service both in person and for our email advice request service.
You’ll need to be able to think on your feet and have good time management skills. You’ll be able to work independently but collaboratively, being proactive and showing initiative is also essential for this role.
- Closing date – 12 noon on Friday 26 June
- Interviews – are likely to be held on Wednesday 1 July and Thursday 2 July
- Salary – £25,307 to £27,477 per annum (pro-rata for part-time personnel)
- Location – Somerset – hybrid (mix of home/office)
Check out the role description and person specification in the Administrator (inc. reception) job pack.
Administrator (CRF)
The Crisis & Resilience Fund exists to offer targeted support to low-income households who have experienced a financial shock. In Somerset the CRF is delivered by an Alliance of partners to ensure people in Somerset has access to the right support at the right time.
As our CRF administrator you’ll be an integral member of the team. You will receive, check and process/administer Crisis Payment applications, updating our systems as you go. To do this you’ll need to be capable of dealing with a range of administrative tasks methodically and accurately.
You will complete assessments of need, identify urgency, and refer clients for further action, support, or intervention to aid their longer-term financial resilience. To do this you’ll need to be empathetic and person-centred.
You’ll need to be able to think on your feet and have good time management skills. You’ll be able to work independently but collaboratively, being proactive and showing initiative is also essential for this role.
- Closing date – 12 noon on Friday 26 June
- Interviews – are likely to be held on Wednesday 1 July and Thursday 2 July
- Salary – £25,307 to £27,477 per annum (pro-rata for part-time personnel)
- Location – Somerset – hybrid (mix of home/office)
Check out the role description and person specification in the Administrator (CRF) job pack.
How to apply for a job with us?
Step 1 – Get stuck into our Recruitment Pack to see if we align with your goals and values.
Step 2 – Read through the role description and person specification for the job you’re interested in to see if you meet most of the ‘essential’ criteria.
Step 3 – Complete your application form, giving us really great examples of how you meet the criteria.
Step 4 – Complete the diversity monitoring form so we can ensure our Equity, Diversity and Inclusion goals are being met.
We look forward to receiving your application.
