Join us as a member of staff
Thank you for your interest in working at Citizens Advice Somerset. You can find out more about what we do and why here.
We value diversity, promote equality and challenge discrimination, as such we welcome applicants from all walks of life and backgrounds.
If you are thinking of applying for a role with us, read through our Recruitment Pack below to see what we’re about and how best to maximise your chance of securing an interview.
If you decide to apply, don’t forget to also complete the anonymous Diversity Monitoring form.
As a Disability Confident Committed employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to let us know.
Current recruitment
We are looking for a number of new staff members across a variety of roles but for all of them the following apply:
- Closing date – 12 noon on Friday 26 June (we reserve the right to close any role early if the right applicant applies).
- Interviews – are likely to be held on Wednesday 1 July and Thursday 2 July.
- Hours, salary etc: see the individual job packs for full details.
Teamleader
Open Mental Health is a Somerset alliance of organisations who have come together to provide 24/7 support to adults in Somerset. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time.
As our Open Mental Health Teamleader, you’ll lead a small, dedicated team delivering high‑quality, recovery‑focused advice and casework across Somerset, whilst also managing your own caseload of clients to ensure you maintain your advice skills and knowledge.
You’ll ensure the service meets contractual requirements, achieves positive outcomes for the people we support, and reflects our values in everything it does. You’ll provide day‑to‑day leadership, oversight of performance and quality, and external partnership working.
If you’re ready to lead a mental health service that changes lives through advice, take a look at the OMH Teamleader job pack.
Administrator (inc. reception)
We are looking for a conscientious administrator to work in our general advice team. Someone who understands how vital administrative tasks are to a well-functioning, smooth running organisation/service.
You’ll have a keen attention to detail and the knowledge/experience of maintaining up to date, accurate records across multiple platforms, and providing essential administrative support.
The successful candidate will have first rate communication skills and will provide high quality support ensuring an effective and efficient operation of our admin function within the organisation.
You will be responsible for providing a welcoming and efficient reception service both in person and for our email advice request service.
You’ll need to be able to think on your feet and have good time management skills. You’ll be able to work independently but collaboratively, being proactive and showing initiative is also essential for this role.
Find out more Administrator (inc. reception) job pack.
Administrator (CRF)
The Crisis & Resilience Fund exists to offer targeted support to low-income households who have experienced a financial shock. In Somerset the CRF is delivered by an Alliance of partners to ensure people in Somerset has access to the right support at the right time.
As our CRF administrator you’ll be an integral member of the team. You will receive, check and process/administer Crisis Payment applications, updating our systems as you go. To do this you’ll need to be capable of dealing with a range of administrative tasks methodically and accurately.
You will complete assessments of need, identify urgency, and refer clients for further action, support, or intervention to aid their longer-term financial resilience. To do this you’ll need to be empathetic and person-centred.
You’ll need to be able to think on your feet and have good time management skills. You’ll be able to work independently but collaboratively, being proactive and showing initiative is also essential for this role.
Find out more Administrator (CRF) job pack.
Telephone Adviser
Are you an excellent communicator with a passion for helping others?
As part of our Early Help and Prevention team, our Telephone Advisers provide high-quality advice to clients across the county or a wide range of topics.
You will be compassionate and take a person-centred approach to your work, adapting to the needs of each individual client.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.
We will provide training so you gain the knowledge needed to excel in this role. Find out more in the Telephone Adviser job pack.
Applying for a job at Citizens Advice Somerset?
Here’s our step-by-step guidance to applying for a role with us.
Step 1 – Get stuck into our Recruitment Pack to see if we align with your goals and values.
Step 2 – Read through the role description and person specification for the job you’re interested in to see if you tick enough of the ‘essential’ criteria.
Step 3 – Complete your application form, giving us really great examples of how you meet the criteria.
Step 4 – Complete the diversity monitoring form so we can ensure our Equity, Diversity and Inclusion goals are being met.
We look forward to receiving your application.
