Families across Somerset are struggling with a range of financial, relationship, employment, benefits and housing issues.
Citizens Advice exists to help people resolve their problems and find a way forward, but we can’t do it without our incredible volunteers.
Our Adviceline is a free to use telephone advice service that plays a vital role in supporting people all across Somerset. The five local Citizens Advice charities are working together to run Adviceline and support the growing number of people that need advice.
People across Somerset need your advice
We desperately need people like you to join our team of home-based volunteers delivering vital advice to local people over the phone.
With support from the National Lottery Community Fund (COVID 19 Fund For Partnerships) we have created a Somerset Advice Training Academy that will provide all the training and support you’ll need to become a telephone adviser.
Is volunteering right for me?
Can you …
- Listen with an open mind
- Put people at their ease and explain things clearly
- Use internet resources to research and prepare advice
- Type, use computers and online applications reasonably confidently
- Able to commit to a 12 week training programme
- Volunteer for 4 – 6 hours a week once trained
- Enjoy learning new skills?
Then you have everything you need to be a fantastic adviser. Our volunteers tell us that the longer they volunteer with us the more rewarding they find their role.
We welcome volunteers from all walks of life, and you don’t need any specialist knowledge – Somerset’s Advice Academy Free training will give you all you need.
To find out more about the role of volunteer adviser and all the benefits and support we offer our volunteers click here Volunteer Role Telephone Adviser
Prospective volunteers can join an informal information session. These are run on zoom and the next session is scheduled for 11.00 am on the 12th May 2021. Email [email protected] if you would like to join us.
Help your community from the comfort of your home!
In return for your commitment we offer flexible times that suit you.
Once you are trained and ready to advise we will provide you (on loan) with all the equipment you will need (encrypted chromebook, headset and facilities to receive phone calls via the chromebook) to join our team of home-based telephone advisers.