People across Somerset need your advice
Citizens Advice exists to help people resolve their problems and find a way forward, but we can’t do it without our incredible volunteers. We desperately need people like you to join our team of home-based volunteers delivering vital advice to local people over the phone. Families across Somerset are struggling with a range of financial, relationship, employment, benefits and housing issues.
Our Adviceline is a free to use telephone advice service that plays a vital role in supporting people all across Somerset. Our volunteers and staff run Adviceline and support the growing number of people that need advice.
Is Volunteering right for me?
- Listen with an open mind
- Put people at their ease and explain things clearly
- Use internet resources to research and prepare advice
- Type, use computers and online applications reasonably confidently
- Able to commit to a 12 week training programme
- Volunteer for 4 – 6 hours a week once trained
- Enjoy learning new skills?
Then you have everything you need to be a fantastic adviser. Our volunteers tell us that the longer they volunteer with us the more rewarding they find their role.
We welcome volunteers from all walks of life, and you don’t need any specialist knowledge – Somerset’s Advice Academy Free training will give you all you need.
To find out more about the role of volunteer adviser and all the benefits and support we offer our volunteers click here: Volunteer Role Telephone Adviser
Prospective volunteers can join an informal information session…
We run virtual information sessions for prospective volunteers via Teams. Details of the next scheduled meeting will be displayed below when available.
Email [email protected] if you would like to join a session.
Help your community from the comfort of your own home!
In return for your commitment, we offer flexible times that suit you. Once you are trained and ready to advise we will provide you (on loan) with all the equipment you will need (encrypted chromebook, headset and facilities to receive phone calls via the chromebook) to join our team of home-based telephone advisers.
To apply please complete our volunteer application form.
Equity, diversity and inclusion
We strive to provide inclusive and accessible volunteering opportunities to people from all different communities, backgrounds, life experiences, abilities and ages. We particularly welcome applications from people from Black, Asian, Minority Ethnic (BAME) communities, LGBTQ+ and non-binary people and people with physical or mental health conditions.