Welcome to our Email Advice contact page
It is important to note that this is an email advice service only, we will not be able to support with any of the following through this channel:
- Requests for call-backs or appointments.
- Same-day or next-day emergency issues.
- Referrals from third parties (please use our Third Party Referral Form).
- Food parcels (please use our Food Parcel Request Form).
Please note we are only able to provide advice to those that live or work in our local area within Somerset.
To help us support you effectively through email, we need to ask you some questions about your issue(s) and circumstances to assess the appropriate next steps. Once you've supplied us with the required information a member of our team will send our advice to the email address you provide. We aim to respond within 5 working days, please be aware our response email may go into your spam/junk folder.
About your information
We have updated our privacy policy. As part of our advice service we may ask you for details about yourself and the issue you are looking for help with. We’ll use this information to provide you with advice as well as to improve our service and inform our campaigns. We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds. To learn more about how we use your information, please see our Privacy Policy.
