Your CommitmentAre you available to make a commitment to Citizens Advice?*An advising role is something that our volunteers become more confident about over time. We know this from years of experience training and supervising volunteer advisers. We understand that the most successful volunteer advisers are those who can commit to give at least one 4 hour session a week. Familiarity and regular volunteering are key to ensuring that you have a rewarding experience as a member of our team. I can commit.What commitment(s) can you make?* Select All I can commit to one full session a week for the next 18 months I can commit to two short sessions a week for the next 18 months I can commit to early evening volunteering up to 8.00pm I can make the following commitment My Commitment*We understand that you may not be available during school and public holidays.Your Personal DetailsName* First Last Address* Street Address Address Line 2 City County Post Code Country AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Phone*Email* Are you interested in volunteering in any or all of the following platforms?*please note applicants must be 16 or over to undertake an adviser role. Select All Telephone Adviceline Email Adviceline Video Call Advice Webchat (when this is available in Somerset) Please choose the skills you have that would be useful for the role you wish to do.Dealing with people on the phone* I am competent at this I want to develop this Listening* I am competent at this I want to develop this Summarising* I am competent at this I want to develop this Clarifying* I am competent at this I want to develop this Putting people at ease* I am competent at this I want to develop this Being calm in a busy environment* I am competent at this I want to develop this Data entry* I am competent at this I want to develop this Writing* I am competent at this I want to develop this Researching* I am competent at this I want to develop this Searching websites* I am competent at this I want to develop this Do you have any other skills that might be useful at Citizens Advice?*(e.g. langauge other than English, experience of marketing, giving presentations etc.)Briefly list your work, volunteering and caring responsibilities over the past 2 years*(eg employment, work experience, volunteering, community activity, caring for children, other relatives or friend, education, training classes)Briefly list your education and qualifications*Why do you want to volunteer for Citizens Advice? What do you hope to get from the experience?*Is there anything else you would like to say about yourself?*Have you previously used our service?* Yes No If you have used our service when was this, approximately?* Please tell us about any specific needs you would like us to take into account, either at the interview or if we offer you a volunteer rolee.g. mobility This information will be treated as strictly confidential.Monitoring InformationThe Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the following information. If you prefer not to answer any of the questions please leave them blank.Age* <25 25 - 34 35 - 44 45 - 54 55 - 64 65+ Gender* Female Male Transitional How did you hear about volunteering with Citizens Advice?*---Our WebsiteSocial MediaNewspaperCitizens Advice WebsiteFlyer/PosterWord of MouthJob Centre PlusPrevious ClientVolunteer SiteFriendOtherIf other, please specify* Volunteer Recruitment - Our policy on convictionsWe only carry out Disclosure & Barring Service (DBS) checks for roles working directly with clients in services targeted at vulnerable adults or children. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role. Anyone with a conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer with Citizens Advice.Entitlement to work or volunteerIf you are from outside the EU / EEA, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status. If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency (www.gov.uk/contact-ukvi-inside-outside-uk)How we will use your informationThe information you give us on this form will be used to help us decide whether to recruit you as a volunteer. It will only be seen by staff involved in the recruitment process, and will be stored securely. We do not retain unsuccessful application forms. If you are recruited we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it. All use of volunteer information will be relevant to their involvement, and may include: • Contacting volunteers when necessary • Making reasonable adjustments to improve accessibility • Monitoring statistical details of our volunteers • Providing ongoing support to volunteers • Monitoring the quality of advice given to clients • Addressing problems or complaints If you have any questions about the use of your data, please contact Angela Kerr, CEO, Citizens Advice South Somerset; [email protected])I give my consent to personal information being recorded and processed* Yes No Once you press submit, your application form will be sent to the Volunteer and Training Supervisor, June Carty, who will contact you in due course.NameThis field is for validation purposes and should be left unchanged.